[Remote] Director, Digital Off-Premise and Catering

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Note: The job is a remote job and is open to candidates in USA. Church's Texas Chicken is a well-known brand in the Quick Service Restaurant industry, and they are seeking a Director for their Digital Off-Premise and Catering business. The role involves leading the strategy, performance, and profitability of digital off-premise and catering operations, working closely with various departments to enhance the guest experience and drive sales.


Responsibilities

  • Own the strategy and annual plan for digital off-premise and catering, delivering sales and profit targets for Company and Franchise restaurants
  • Lead relationships with third-party delivery providers (DoorDash, Uber Eats, Grubhub, etc.), including business reviews, commercial negotiations, issue resolution, and new capability rollouts
  • Build and execute the marketplace promotional calendar (offers, ads, sponsored placements) in partnership with Brand Marketing; optimize funding and spend to maximize incremental profit and ROI
  • Establish menu, pricing, and availability governance across all off-premise channels (third-party delivery marketplaces, first-party web/app, and catering platforms) to protect margins and ensure brand standards
  • Manage first-party delivery through the Church’s app and website, including performance of vendor integrations, order routing, and checkout experience; partner with IT and Operations to maintain reliability and speed
  • Develop, maintain, and socialize off-premise KPI dashboards and insights (sales, margin, fees, average order value, conversion, ratings, cancelations, refunds, and on-time/accuracy)
  • Identify and execute test-and-learn opportunities (bundles, upsells, group ordering, menu architecture, and delivery-fee strategy) to grow profitable mix and improve the guest experience
  • Lead the development, pilot, and system rollout of Church’s catering program, including menu assortment, packaging, pricing, ordering experience, and fulfillment model
  • Manage catering channel partners and platforms (first-party and third-party platforms) and coordinate catering lead generation, local marketing toolkits, and store execution
  • Partner with Operations to define off-premise execution standards (prep time, order staging, pickup/delivery handoff, and driver/guest communication) and drive adoption through training and field support
  • Partner with Finance to manage budgets, forecasts, and financial reconciliation for third-party vendor commissions / fees, marketing investments, refunds/chargebacks, and vendor invoices
  • Collaborate with Legal to ensure partner contracts, brand compliance, and risk mitigation (fraud, refunds, and guest data privacy) are managed appropriately
  • Lead cross-functional project teams (Marketing, IT, Analytics, Finance, Operations, and Supply Chain) to launch new menus, promotions, platform enhancements, and operational tools
  • Communicate performance and recommendations to leadership and franchise stakeholders through regular business reviews; influence decisions with clear, data-driven storytelling
  • Monitor industry and competitor trends across delivery and catering; translate marketplace changes into actionable plans for Church’s

Skills

  • Bachelor's degree in Marketing, Business, Analytics, or related field
  • 10+ years of experience in restaurant digital commerce / off-premise with direct responsibility for third-party delivery partnerships and/or catering
  • Demonstrated ability to manage marketplace promotions/ads and improve profitability through disciplined ROI and margin management
  • Experience with digital ordering and delivery technology stacks (e.g., Olo Rails / Dispatch or similar middleware / aggregators) and POS integration concepts
  • Strong analytical skills (Excel required) and comfort with BI / reporting tools (e.g., Tableau, Power BI) to translate insights into action
  • Proven cross-functional leadership in a franchise environment; excellent negotiation, communication, and change management skills

Company Overview

  • Founded in San Antonio, Texas, in 1952, Church's Texas Chicken® and Texas Chicken® is a globally recognized brand in the Quick Service Restaurant industry and one of the largest quick service chicken concepts around the world. It was founded in 1952, and is headquartered in Atlanta, Georgia, USA, with a workforce of 1001-5000 employees. Its website is http://www.churchs.com.

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