Technical Support and Sales Rep

April 30, 2026

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Location Details:  <span class="NormalTextRun SCXW20871089 BCX0" data-ccp-charstyle="fontsizemedium" data-ccp-charstyle-defn="{" objectid":"a03eff66-18a4-42f1-a043-7a850b78d3ba|148","classid":1073872969,"properties":[469775450,"fontsizemedium",201340122,"1",134233614,"true",469778129,"fontsizemedium",335572020,"1",469778324,"default="" paragraph="" font"]}"="">At GoDaddy the future of work looks different for each team. Some teams work in the office full-time; others have a hybrid arrangement (they work remotely some days and in the office some days) and some work entirely remotely. This position may be a hybrid or fully remote position, as decided by your manager. If designated as hybrid, you’ll divide your time between working remotely from your home and an office location, so you should live within commuting distance. If designated as remote, you’ll be working remotely from your home and may occasionally visit a GoDaddy office to meet with your team for events or offsites. Your hiring manager can share more about this role’s hybrid or remote designation. This position is not eligible to be performed in Alaska, California, Colorado, Louisiana, Massachusetts, Mississippi, New Jersey, New York, North Dakota, Oregon, Seattle, WA or the Virgin Islands. Schedule Our shifts may require working nights, weekends, and holidays. Compensation As with many sales roles, our compensation combines both an initial starting hourly rate ($17/hour) and the opportunity to earn additional income through our variable incentive plan. Employees working full-time start at an annualized rate of $35,360 and depending on achievement, specific role and team, those who meet 100% of target or more have historically earned between $50,000 and $60,000 when variable incentive compensation is included. Join our team... The Technical Support & Sales Rep at GoDaddy is responsible for using their expertise to provide technical support and sell appropriate product offerings to customers. This tech-to-sales role requires a deep understanding of GoDaddy's product offerings (which we’ll train you on!), the ability to effectively communicate information to customers, and the skills to convert technical inquiries into sales opportunities. What you'll get to do... <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="1" data-aria-level="1">Handle a high volume of inbound calls where you will provide exceptional customer service by actively listening to customers, understanding their requirements, troubleshooting technical issues, and recommending appropriate solutions. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="2" data-aria-level="1">Respond to technical inquiries from customers through various channels (phone, email, chat) </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="3" data-aria-level="1">Collaborate with peers on a sales team to develop and execute effective sales strategies, ensuring customer satisfaction and achieving performance expectations, including revenue targets. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="4" data-aria-level="1">Manage customer accounts, including accurate documentation of customer interactions and sales activities in CRM systems. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="5" data-aria-level="1">Meet metrics that could include but are not limited to Availability, Net Promoter Score, and New Sales Per Day. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1">Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="6" data-aria-level="1">Flex with customer demand, by seamlessly pivoting to support outbound sales efforts when needed.<span class="EOP SCXW44699657 BCX0" data-ccp-props="{" 134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":720,"335559737":0,"335559738":0,"335559739":0,"335559740":279,"335559991":360}"=""> </li> </ul> Your experience should include... <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="7" data-aria-level="1">A high school diploma, GED, or equivalent work experience. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="8" data-aria-level="1">2+ years’ sales experience with a proven record of understanding customer needs. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="9" data-aria-level="1">2+ years’ experience in a commission, bonus, and/or metrics-driven environment. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="10" data-aria-level="1">Ability to connect directly to the modem via Ethernet, and stable internet connectivity and speeds sufficient to support voice calls. Guides who do not have stable connectivity and/or sufficient internet speeds may be required to upgrade their service at their own expense, in compliance with applicable law. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="11" data-aria-level="1">This position requires a smart phone or other smart device that can (1) access the Google Play or Apple Store and install applications, and (2) receive SMS (text) messages in order to remotely access GoDaddy’s network resources. </li> </ul> You might also have... <ul> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="12" data-aria-level="1">Technical background: Solid proficiencies in critical thinking and research to troubleshoot various online business-related products. Be proficient in troubleshooting, resolving technical issues, and providing effective solutions to customers. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="13" data-aria-level="1">Sales acumen: Natural ability to build relationships and engage with customers. Adept at identifying their needs, presenting product offerings, and closing deals. Willingness to ask beyond the initial ‘no’. Experience consistently exceeding sales targets and delivering revenue growth a plus. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="14" data-aria-level="1">Exceptional communication: Ability to effectively convey complex technical information to both technical and non-technical business owners. Have a proven ability to tailor communication styles to suit the needs and technical abilities of a wide-variety customers, ensuring clear and concise information delivery.</li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="14" data-aria-level="1">Customer-focused mindset: Passionate about providing outstanding service and support to customers. Prioritize their satisfaction and work diligently to address their needs, concerns, and inquiries. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="14" data-aria-level="1">Problem-solving skills: Possess strong analytical and problem-solving abilities, able to troubleshoot technical issues efficiently and effectively. Resourceful in finding creative solutions to complex problems and ensuring customer satisfaction.</li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="14" data-aria-level="1">Team player: Thrive in a collaborative environment and work well with cross-functional teams. </li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="14" data-aria-level="1">Adaptability: Comfortable working in a fast-paced, dynamic environment. Quickly adapt to changing priorities and excel in managing multiple tasks simultaneously while maintaining attention to detail.</li> <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{" 335552541":1,"335559684":-2,"335559685":720,"335559991":360,"469769226":"symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridmultilevel"}"="" data-aria-posinset="14" data-aria-level="1">Experience owning and/or operating a small and/or midsize business (SMB). </li> </ul> We've got your back...  We offer a range of total rewards that may include paid time off, retirement savings (e.g., 401k, pension schemes), bonus/incentive eligibility, equity grants, participation in our employee stock purchase plan, competitive health benefits, and other family-friendly benefits including parental leave. GoDaddy’s benefits vary based on individual role and location and can be reviewed in more detail during the interview process. We also embrace our diverse culture and offer a range of Employee Resource Groups (<a href="https://careers.godaddy.com/diversity">Culture</a>). Have a side hustle? No problem. We love entrepreneurs! Most importantly, come as you are and make your own way. We encourage you to apply even if your experience or skillset doesn’t align perfectly with every requirement. We value a wide range of backgrounds and transferable skills, and we are excited to support learning and growth. About us... GoDaddy is empowering everyday entrepreneurs around the world by providing the help and tools to succeed online, making opportunity more inclusive for all. GoDaddy is the place people come to name their idea, build a professional website, attract customers, sell their products and services, and manage their work. Our mission is to give our customers the tools, insights, and people to transform their ideas and personal initiative into success. To learn more about the company, visit <a href="https://nam10.safelinks.protection.outlook.com/?url=https%3A%2F%2Faboutus.godaddy.net%2Fabout-us%2Foverview%2Fdefault.aspx&data=05%7C01%7Cklilas%40godaddy.com%7C4a7c273441f14a72548908dab30d54f3%7Cd5f1622b14a345a6b069003f8dc4851f%7C0%7C0%7C638019167147789183%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=JKqNxY8z5E%2BjfKXCtVVYGLmGXuv31qCpLmWP960VLzo%3D&reserved=0">About Us</a>. At GoDaddy, we know diverse teams build better products—period. Our people and culture reflect and celebrate that sense of diversity and inclusion in ideas, experiences and perspectives. But we also know that’s not enough to build true equity and belonging in our communities. That’s why we prioritize integrating diversity, equity, inclusion and belonging principles into the core of how we work every day—focusing not only on our employee experience, but also our customer experience and operations. It’s the best way to serve our mission of empowering entrepreneurs everywhere, and making opportunity more inclusive for all. To read more about these commitments, as well as our representation and pay equity data, check out our Diversity and Pay Parity annual report which can be found on our <a href="https://careers.godaddy.com/diversity">Diversity Careers page</a>. GoDaddy is proud to be an equal opportunity employer. GoDaddy will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. Refer to our full <a href="https://www.godaddy.com/legal/agreements/equal-opportunity-employment-statement">EEO policy.</a> Our recruiting team is available to assist you in completing your application. If they could be helpful, please reach out to <a href="mailto:myrecruiter@godaddy.com">myrecruiter@godaddy.com</a>. Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. GoDaddy doesn’t accept unsolicited resumes from recruiters or employment agencies.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

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