Psychiatric Registered Nurse (RN)

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Job Overview

Our client is looking for a Psychiatric Registered Nurse to provide high-quality clinical patient support and treatment monitoring. In this role, you will manage clinical inquiries, administer psychiatric assessments, and coordinate care between patients and prescribing providers within a telehealth environment.

Schedule

  • Monday - Friday, Between 6:00 AM and 6:00 PM Pacific
Independent Contractor Perks
  • Permanent work from home
  • Immediate hiring
Responsibilities Clinical Patient Support & Treatment Monitoring
  • Patient Triage: Monitor and manage clinical patient inquiries through the Kustomer inboxes, triaging questions related to medication side effects, dosing concerns, treatment progress, and symptom changes.
  • Clinical Assessment Support: Administer and interpret standardized psychiatric assessments including PHQ-9, GAD-7, PCL-5, AUDIT, DAST, and C-SSRS to track patient progress and flag clinical concerns.
  • Medication Management Support: Provide informed guidance to patients on medication-related questions within your scope of practice, including expected side effects, titration schedules, and treatment timelines.
  • Treatment Plan Monitoring: Track patient adherence to treatment plans, identify patients who may be falling behind or experiencing complications, and escalate to providers as needed.
  • Suicidality Protocol Adherence: Follow established suicidality protocols with precision, ensuring timely identification, documentation, and escalation of at-risk patients in coordination with the clinical team.
Patient Communication & Follow-Up
  • Patient Follow-Ups: Conduct follow-up outreach after dose adjustments, treatment milestone reviews, and for patients who have lapsed in communication.
  • Patient Education: Educate patients on their treatment plan, what to expect, and how to manage common side effects or concerns between provider appointments.
  • Compassionate Communication: Deliver clear, empathetic, and clinically accurate responses to patient inquiries, ensuring patients feel heard and supported.
Provider Collaboration & Care Coordination
  • Provider Liaison: Collaborate closely with prescribing providers to relay patient concerns, clinical observations, and assessment results that inform treatment decisions.
  • Care Team Coordination: Work with Patient Care Specialists and Care Team Managers to ensure seamless handoffs between clinical and operational support.
  • Clinical Documentation: Maintain thorough, accurate clinical documentation in the TeleJoy system for all patient interactions, assessments, and escalations.
Quality & Process Improvement
  • Patient Portal Guidance: Guide patients through the Be.Joyous patient portal for appointment scheduling, treatment updates, and resource access.
  • Process Optimization: Identify opportunities to improve clinical workflows, patient communication protocols, and care coordination processes.
  • Interdepartmental Collaboration: Work closely with providers, care coordinators, and operations teams to ensure seamless patient care across clinical and logistical functions.
Requirements
  • US Nursing License: Active, unrestricted Registered Nurse (RN) license in the United States. This is a firm requirement.
  • Clinical Experience: Minimum 2+ years of clinical nursing experience, preferably in psychiatry, mental health, telehealth, or primary care.
  • Psychiatric Assessment Proficiency: Familiarity with standardized assessments such as PHQ-9, GAD-7, PCL-5, AUDIT, DAST, and C-SSRS.
  • Communication Skills: Strong written communication skills with the ability to convey complex clinical information clearly and compassionately.
  • Technical Proficiency: Demonstrated ability to navigate EHR systems, CRM platforms (such as Kustomer), and telehealth tools.
  • Emotional Intelligence: High level of emotional intelligence with the ability to handle sensitive patient interactions with empathy and professionalism.
  • Clinical Judgment: Strong clinical reasoning and the ability to triage patient concerns, assess urgency, and escalate appropriately.
  • Self-Motivation: Able to work independently in a remote environment while maintaining high standa
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