Description Duties & Responsibilities: Teller Functions: Assumes responsibility for the efficient, effective, and accurate performance of teller functions to be processed using the ITM machines. Receives deposits, loan payments, disburses withdrawals, processes account transfers, verifies transactions, and resolves discrepancies in a timely manner. Provides necessary transaction reviews, overrides, and/or approvals. Oversee the general operations of the team in the absence of the ITM Specialist Team Manager or Supervisor. Train, coach, and mentor new teammates on ITM policies and procedures. Presents and explains Cadence Bank services and products to customers and assists in meeting their financial needs. Answer questions and solve problems for customers by listening, collecting data, securing answers, and reporting results to the inquiring party. Performs file maintenance needs such as address changes, unlocking Cadence OLB, Debit Card limits, etc. Takes complete ownership of every interaction whether it requires a call back or extended research. Required to complete compliance, training, and all other training offered to ITM Specialists. Seeks ways to streamline work processes and continuously improve the ITM experience. Represents Cadence Bank in a positive and professional manner. Maintains customer and other sensitive information with confidentiality. Treats all co-workers and Cadence Bank customers with respect. Basic Qualifications: High School Diploma Completed a minimum of 12 months as a Branch Teller, ITM Specialist, or equivalent role. Must be in good standing with no significant outages within a rolling 12 months. Preferred Qualifications: Strong customer service background. Excels in a fast-paced work environment while maintaining accuracy. Exceptional time management skills. Comfortable on camera, maintaining a friendly and professional appearance. Professional and courteous verbal and written communication skills. Ability to remain calm when difficult situations arise. Ability to communicate, verbally, through video. Experience communicating via virtual technology (Skype, FaceTime, Video Conf.) Comfortable being evaluated against performance standards. Willingness to take initiative to achieve team goals and model a good work ethic for others. Ability to acquire working knowledge of Cadence Bank products and services. Ability to become a subject matter expert in digital delivery channels and to discuss these channels with internal/external customers. Able to use good judgment and discretion when handling confidential account information. Ability to effectively handle fluctuating work demands. Regular and reliable attendance Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) No Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to HuntingtonCareers@Huntington.com Reasonable Accommodations Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds. EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.