<p><strong><span style="color: #000000">About Us</span></strong></p><p><span style="color: #000000">ChargerHelp! Inc is a California, USA-based technology company that has developed a mobile application and web-based platform for on-demand repair of electric vehicle charging stations.  We are committed to professional and workforce development, diversity and inclusion, leveraging technology to remove barriers, and enabling economic mobility in underserved communities.  We have a social responsibility to reduce our carbon footprint and lower greenhouse emissions.  </span><br></p><p style="min-height: 1.7em;"></p><p><span style="color: #000000">ChargerHelp! is a driving force in the Cleantech space, executing a forward thinking, progressive approach to workforce development and EVSE field service.  We develop the technology and provide the education and training to support growing demands and evolving trends in the electrical vehicle industry.  </span></p><p style="min-height: 1.7em;"></p><p style="min-height: 1.7em;"></p><p style="min-height: 1.7em;"></p><p><strong><span style="color: #000000">Role Overview</span></strong></p><p><span style="color: #000000">We’re seeking a Reliability Coordinator to own real-time dispatching, issue response, and field-service coordination across our customers’ EV charging portfolios. You will assign technicians, manage 3rd-party service partners, track SLA performance, and ensure customers receive timely, high-quality service. This role is central to driving reliability, transparency, and operational excellence. The ideal candidate leverages data-driven insights to inform operational decisions; prior experience required. Familiarity with Grafana (preferred), as well as Zendesk and Slack, is a plus.</span><br></p><p style="min-height: 1.7em;"></p><p><strong><span style="color: #000000">What You’ll Do</span></strong></p><p style="min-height: 1.7em;"></p><ul><li><p><span style="color: #000000">Dispatch technicians and 3rd party service partners to active work orders, ensuring timely assignment and clear instructions</span></p></li><li><p><span style="color: #000000">Monitor EV charging site performance and proactively flag maintenance issues</span></p></li><li><p><span style="color: #000000">Serve as the primary operational point of contact for assigned customer accounts</span></p></li><li><p><span style="color: #000000">Manage work orders from creation through completion - ensuring accurate documentation and SLA adherence</span></p></li><li><p><span style="color: #000000">Communicate site status, delays, maintenance windows, and updates to customers and internal teams</span></p></li><li><p><span style="color: #000000">Support customer onboarding and periodic account check-ins</span></p></li><li><p><span style="color: #000000">Contribute field-level insights to customer QBRs and internal reporting</span></p></li><li><p><span style="color: #000000">Analyze completed work orders to identify trends, recurring issues, or workflow gaps</span></p></li><li><p><span style="color: #000000">Prepare regular customer reports and maintain data accuracy in ChargerHelp EMPWR platform</span></p></li><li><p><span style="color: #000000">Collaborate with Product and Engineering teams to improve tools and drive process optimization</span></p></li></ul><p><br></p><p><strong><span style="color: #000000">What You Bring</span></strong></p><p style="min-height: 1.7em;"></p><ul><li><p><span style="color: #000000">Hands-on experience in dispatching, field service coordination, or real-time operations</span></p></li><li><p><span style="color: #000000">Strong analytical and problem-solving skills with the ability to assess issues quickly</span></p></li><li><p><span style="color: #000000">Excellent written and verbal communication</span></p></li><li><p><span style="color: #000000">Strong attention to detail and disciplined documentation habits</span></p></li><li><p><span style="color: #000000">A passion for customer experience and operational reliability</span></p></li><li><p><span style="color: #000000">Comfort working in fast-paced or early-stage environments</span></p></li><li><p><span style="color: #000000">Ability to leverage data and performance metrics to drive informed decision-making and optimize operations; prior experience required. Familiarity with OCPP (Open Charge Point Protocol) and tools such as Grafana, Zendesk, and Slack is a plus.</span></p></li><li><p><span style="color: #000000">Familiarity with tools like Google Workspace, MS Office, Zoom, and </span><u><a rel="noopener" target="_blank" href="http://monday.com"><span style="color: #1155CC">Monday.com</span></a></u></p></li><li><p><strong><span style="color: #000000">Experience with EV charging hardware, EVSE operations, or OCPP</span></strong></p></li></ul><p><br><strong><span style="color: #000000">Details</span></strong></p><ul><li><p><strong><span style="color: #000000">Type: Full-Time</span></strong></p></li><li><p><strong><span style="color: #000000">Location: Remote </span></strong></p></li><li><p><strong><span style="color: #000000">Reports To</span></strong><span style="color: #000000">: Service Delivery Manager</span></p></li><li><p><strong><span style="color: #000000">Compensation</span></strong><span style="color: #000000">: $60,000 - $70,000</span></p></li></ul><p style="min-height: 1.7em;"></p><br><br><ul><li><p><strong><span style="color: #000000">Required: Experience with EV charging hardware, EVSE operations, or OCPP</span></strong></p></li></ul>