Customer Supply Excellence Associate

Remote

Full time

Job requisition id R4041536

Location: Remote

Job Description:

A Customer Supply Excellence Associate is a key member of the PET Radiopharmaceutical Pharmacy Operations team that plays an invaluable role in serving our patients by optimizing product access, improving supply performance across our PET manufacturing network and building trust with our imaging-center customers who administer our product to patients every day. The Customer Supply Excellence Associate will serve as the primary point of contact for many execution-related customer communications, translate operational execution decisions into clear and consistent customer messaging, and coordinates service recovery plans among all stakeholders to maximize the customer and patient experience in a dynamic supply environment. In this role you will be truly making a difference in patients lives on a daily basis.

Job Description

Key Responsibilities:

• Acts as primary daily owner of monitoring and review of customer orders including the 24-72 hour product demand

• Confirmation executable supply plans at assigned CMOs exist and align with orders

• Serve as the primary point of contact and key liaison for execution-related pharmacy communications

• Act as the primary liaison between the customer and the GEHC internal organization, including Commercial, Customer Service, Project Management, Supply Chain, and External Manufacturing for all order-related inquiries and updates

• Analyze and optimize dose ordering and distribution across the supply network

• Act as an advisor integrating fact-based customer-level insights into actionable supply network perspectives and planning

• Oversee and monitor daily logistics for PET radiopharmaceuticals from our CMO and pharmacy partners to our customers. Partner with Supply Chain for GEHC logistics of distributed product including pickup, arrangement of flights, etc.

• Build productive relationships with both Customers and CMO Pharmacies to enable meaningful actionable insights and patient-focused decisions across the supply network

• Develop and coordinate supply recovery plans with network pharmacies, logistics and supply chain providers, and our customers / imaging centers

• Monitor leading indicators or customer on-time delivery performance including delivery slot utilization, order lead time, release time adherence, logistics variability, notification lead time, and site-level insights, and solutions to improve customer experience with our PET tracer products

Capabilities:

• Ability to demonstrate high degree of understanding of logistics and supply chain requirements for the manufacturing and distribution processes for MEDTECH / Radiotracer product

• Ability to build productive cross functional relationships and work with CMOs, Pharmacists, Imaging Center customers, and our supply chain partners

• Ability to provide a high level of professionalism in a customer service environment including responding to stressful situations and customer emergencies in a calm professional manner

• Strong analytical and problem-solving skills

• Demonstrated success in project management, multitasking, and meeting deadlines

• Ability to communicate ideas, information, and technical information both verbally and in written format

• Demonstrated resilience and judgement in a fast-paced operating environment

• Ability to contribute and execute contingency plans to address potential disruptions in radiotracer production, supply chain issues, or regulatory changes.

• Being a key voice in escalation and issue identification to senior management on the performance of external manufacturers, focusing on key issues, risks, and solutions.

Required Qualifications:

• Bachelor’s degree and a minimum of 5 years of professional experience; OR a minimum of 9 years of professional experience in lieu of a degree.

• Proven success in a customer service–focused environment.

• Ability to start the workday no later than 7:30 a.m. EST.

• Fluency in English.

• Ability to operate effectively in a global environment across multiple time zones, including occasional work outside standard business hours

• Strong organizational, analytical, and problem‑solving skills.

• Ability to maintain professionalism during stressful situations and customer emergencies.

• Demonstrated project management skills, including multitasking and meeting deadlines.

• Strong verbal and written communication skills, including conveying technical information clearly.

• Demonstrated resilience, sound judgment, and effectiveness in fast‑paced environments.

Desired Competencies:

• Clinical or technical knowledge of PET/CT imaging.

• 2+ years of experience in Nuclear Medicine and/or Radiopharmacy; understanding of PET manufacturing and distribution preferred.

• Knowledge of PET imaging customer experience and retention within a competitive marketplace.

• 1+ years of customer service experience in radiopharmaceuticals.

• Strong organizational, analytical, and problem‑solving skills.

• Knowledge of regulatory requirements (DMV, DOT, Board of Pharmacy).

• Understanding of logistics and supply chain requirements for radiotracer or MedTech manufacturing and distribution.

• Ability to build productive cross‑functional relationships with CMOs, pharmacists, imaging centers, and supply chain partners.

• Ability to develop and implement contingency plans for production disruptions, supply chain challenges, or regulatory changes.

• Ability to identify and escalate performance issues with external manufacturers to senior leadership, including risks and recommended solutions.

• Some knowledge of 21 CFR 212, FDA regulations, and GMP as they apply to radiopharmaceuticals and external manufacturing.

• Understanding of radiopharmacy operations and the handling of radiotracers in accordance with industry standards.

• Strong knowledge of SAP, Oracle, or other ERP systems is a plus.

• Familiarity with Lean Manufacturing, Six Sigma, or other continuous improvement methodologies.

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $108,000.00-$162,000.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Relocation Assistance Provided: No