Business Administration Apprentice

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About the role

Are you looking to start your career in business administration within a busy, customer-focused environment?

We are offering an exciting opportunity for a Business Administration Apprentice to join our Resident Hub, supporting services that put our residents first and making a real difference to the lives of Hillingdon residents.

This role is ideal for someone who is organised, a quick learner, and passionate about supporting their local community, while developing strong administrative and communication skills as part of a fast-paced team.

Key Responsibilities
  • Provide day-to-day administrative support to Resident Hub teams
  • Respond to customer enquiries professionally and escalate issues where appropriate
  • Manage and prioritise multiple tasks in a fast-paced working environment
  • Maintain accurate records and update IT systems
  • Support document management, data input and resident queries
  • Work collaboratively with colleagues to meet service deadlines
  • Follow council procedures, service standards and confidentiality requirements
What We Are Looking For
  • Good written and verbal communication skills
  • Ability to multitask and manage competing priorities
  • A positive attitude and willingness to learn quickly
  • Ability to work well as part of a team
  • Good organisational skills and attention to detail
  • Basic IT skills, including Microsoft Word and Excel
Essential Requirements
  • Minimum of 3 GCSEs (Grade A*–C / 9–4) including Maths and English, or equivalent
  • Willingness to work towards a Level 3 Business Administration apprenticeship
  • An interest in developing a career in business administration
  • Commitment to confidentiality and council values
  • Flexibility to meet service demands when required
  • Must not already hold an equivalent or higher qualification in Business Administration
Why Join the Resident Hub?
  • Gain valuable workplace experience within a local authority
  • Receive structured training and ongoing support
  • Develop skills that support future career progression
  • Make a real difference to local residents and communities

About us

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development. 
 
Here’s a comprehensive overview of the fantastic benefits we provide: 
 
  • Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
  • 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff. 
  • Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
  • Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
  • Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
  • Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
  • Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
  • Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
  • Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
  • Travel Support – Make your daily commute easier with our season ticket loans and free car parking.  
Equity, Diversity and Inclusion Statement

At the London Borough of Hillingdon, we are committed to creating a diverse, inclusive, and equitable workplace. This commitment means that all employees, job applicants and others who work for us will be treated fairly. 
 
The aim is for our workforce to be representative of all sections of society and Hillingdon residents so we welcome applicants from a wide variety of backgrounds. We strive to ensure that our recruitment process is free from discrimination and bias, and we are dedicated to providing reasonable adjustments to applicants with disabilities. 
 
Join us in building a workplace where everyone feels respected, able to give their best and be themselves at work, whilst contributing meaningfully to our organisation's success. 
 
Recruitment Information

Hillingdon Council operates a guaranteed interview scheme for candidates with disabilities that meet the essential criteria for the role and wish to be considered under this scheme. We believe in the option to choose, so candidates declaring a disability have the choice to opt in for consideration under this scheme, on a ‘per application’ basis. 

We are committed to safeguarding and promoting the welfare of children, young people and vulnerable groups and expect all staff and volunteers to share this commitment.  

Some posts are subject to The Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2019 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.  

In addition to verifying Right to Work in the UK and a new starter health questionnaire, the post is subject to the following pre-employment screening: 
 
  • Basic DBS Check
  • 2 years of Referencing 

Please note: Priority will be given to those at risk of redundancy within Hillingdon Council. Current employees who are part of the redeployment pool must meet the essential criteria for shortlisting to be prioritised. 

It may be necessary due to a high volume of applications to close this role early. We therefore recommend you apply as soon as possible to avoid disappointment. 
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