<p></p><p></p><div><p><b>What Will Your Job Look Like?</b></p><p>The<b> Vendor Account Manager</b> has ultimate responsibility for delivering a high level of service to our vendors every day, ensuring high operational standards and vendor satisfaction within an assigned geographic area. The <b>Vendor Account Manager </b>owns the day-to-day interaction with the vendors, acting as an Account Manager to build and sustain strong working relationships with cross functional departments and assigned Providers. The <b>Vendor Account Manager</b> also acts as the single point of contact for vendor escalations and ensures appropriate resolution. This role is key to the success of a successful relationship with our Transportation Providers.</p><p></p><p><b>Location:</b> <b>This is a Work from Home position. Candidates must reside in Illinois. </b></p><p></p><p><b>What you’ll do:</b></p><ul><li><p>Work with the Transportation Provider (TP) to follow through on service issues, troubleshooting problems and concerns, complaints and education</p></li><li><p>Utilize data to develop and deliver performance improvement plans (PIP), and when needed, assess liquidated damages or termination</p></li><li><p>Coordinate and conduct provider performance evaluations</p></li><li><p>Conduct off boarding for providers not meeting standard expectations</p></li><li><p>Serve as the first point of contact for all vendor service requests and escalations</p></li><li><p>Own the day to day vendor interaction and satisfaction</p></li><li><p>Conduct on site vehicle inspections and provider audits to verify compliance with MTM and HIPAA guidelines, including random safety audits or observations</p></li><li><p>Deliver timely, accurate and professional operational support to all vendors within a specified geographic area and Service Level Agreements</p></li><li><p>Demonstrate proactive leadership by working with internal MTM teams and external client teams, when necessary, to ensure complete resolution of TP issues</p></li><li><p>Demonstrate proficiency by providing effective consultation to TP’s and guidance to internal team members</p></li><li><p>Manage and maintain credentialing compliance in accordance with MTM client contracts</p></li><li><p>Recognize opportunities to educate TP’s contacts on MTM processes when necessary</p></li><li><p>Work with the Transportation Manager to reduce transportation costs</p></li><li><p>Build and sustain a strong working partnership with assigned transportation providers</p></li><li><p>Assist <span><span><span><span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">with/participate/facilitate</span></span></span></span></span></span> regular provider town hall meetings</p></li><li><p>Handle inbound service requests and ensure that they are properly assigned or addressed</p></li><li><p>Liaise with other internal departments as required to resolve vendor’s issues and questions</p></li><li><p>Provide ongoing support to transportation providers regarding claims, payments, eligibility, utilization management or any other questions impacting provider performance</p></li><li><p>Meet or exceed assigned KPI’s and business objectives</p></li><li><p>Meet all provider compliance requirements, including but not limited to inspections, audits and credentialing, ensuring non-compliant Vendors are not performing services for MTM</p></li><li><p>Submit provider configuration changes to data management team and partner with them to ensure vendor is set up properly in the systems</p></li></ul><p></p><p><b>What you’ll need: </b></p><p><br><b>Experience, Education & Certifications:</b></p><ul><li><p>High School diploma or GED</p></li><li><p>College Degree or equivalent work experience</p></li><li><p>Minimum 2 years’ experience as an Account Manager or relevant related experience</p></li><li><p>1-2 years’ operational experience</p></li><li><p>Must possess a valid driver’s license</p></li></ul><p></p><p><b>Skills:</b></p><ul><li><p>Demonstrate excellent time management skills</p></li><li><p>Knowledge of transportation logistics</p></li><li><p>Persuasive negotiator</p></li><li><p>Must be able to conduct inspections, audits, communicate issues, and corrective actions from an authoritative position but with professional courtesy</p></li><li><p>Moderate skills in Microsoft Office</p></li><li><p>Analytical in using data to drive operational and cost improvement</p></li><li><p>Demonstrate a high level of ownership</p></li><li><p>Must be able to demonstrate strong customer service skills</p></li><li><p>Ability to maintain positive and team focused during high stress situations</p></li><li><p>Strong ability to pay attention to detail</p></li><li><p>Excellent communication skills</p></li><li><p>Ability to maintain high level of confidentiality</p></li><li><p>Must be able to communicate with staff of all job levels professionally</p></li><li><p>Ability to prioritize assigned projects, incidents, and requests</p></li><li><p>Ability to identify with customers' needs and circumstances</p></li><li><p>Ability to recognize, handle and refer situations of an emergent nature</p></li><li><p>Adhere to all MTM established protocols and policies</p></li><li><p>Regular attendance</p></li></ul><p></p><p><b>Even better if you have...</b></p><ul><li><p>Experience in Project Management and/or Contract Negotiations is preferred</p></li><li><p>Experience in Cost Management is preferred</p></li></ul><p></p><p><b>What’s in it for you: </b></p><ul><li><p>Health and Life Insurance Plans</p></li><li><p>Dental and Vision Plans</p></li><li><p>401(k) with a company match </p></li><li><p>Paid Time Off and Holiday Pay</p></li><li><p><span>Maternity/Paternity</span> Leave </p></li><li><p>Casual Dress Environment</p></li><li><p>Tuition Reimbursement</p></li><li><p>MTM Perks Discount Program </p></li><li><p>Leadership Mentoring Opportunities</p></li></ul><p></p><p></p><p><span>Salary Min: $47,920</span><br><span>Salary Max: $55,000</span></p></div><div><p></p><p><b><i>Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact People & Culture.</i></b></p></div><p></p><p></p>