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<div><p><b><span>Registration Complete Manager (Patient Access Leader)</span></b><span> </span></p></div><div><p><b><span>Lead operations. Solve complex challenges.<span> </span></span><span>Elevate<span> </span></span><span>the patient</span><span><span> </span>experience.</span></b><span> </span></p></div><div><p><span><span>We’re</span><span><span> </span>looking for a<span> </span></span></span><b><span>Registration Complete Manager</span></b><span><span><span> </span>who thrives in complexity and takes ownership of solving operational challenges. This role is ideal for a hands-on leader who enjoys digging into workflows,<span> </span></span><span>identifying</span><span><span> </span>gaps, and building solutions that improve both patient experience and revenue cycle performance.</span></span><span> </span></p></div><div><p><span><span>You’ll</span><span><span> </span>lead a dynamic Patient Access team while working <span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;">cross-functionally—including</span> close collaboration with our<span> </span></span></span><b><span>global offshore teams</span></b><span><span>—to ensure seamless,<span> </span></span><span>accurate</span><span>, and efficient front-end operations.</span></span><span> </span></p></div><div><p><span> </span></p></div><div><p><b><span>What<span> </span></span><span>You’ll</span><span><span> </span>Do</span></b><span> </span></p></div><div><ul><li><p><b><span>Lead and develop a Patient Access team</span></b><span><span>, including Supervisors and support staff, driving accountability and performance</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Own daily registration and admission operations</span></b><span><span>, ensuring accuracy, efficiency, and a smooth patient experience</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Roll up your sleeves to solve complex operational issues</span></b><span><span>,<span> </span></span><span>identifying</span><span><span> </span>root causes and implementing scalable solutions</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Partner closely with offshore teams (India)</span></b><span><span><span> </span>to align workflows, improve communication, and ensure end-to-end consistency in patient access processes</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Drive process improvement initiatives</span></b><span><span><span> </span>focused on patient flow, registration accuracy, and throughput optimization</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Evaluate and refine workflows</span></b><span><span><span> </span>to improve bed<span> </span></span><span>utilization</span><span><span> </span>and reduce delays in patient access</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Ensure compliance</span></b><span><span><span> </span>with federal, state, and payer requirements related to registration, admissions, and billing practices</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Oversee auditing processes</span></b><span><span><span> </span>to ensure data integrity and reduce downstream denials</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Coach and develop leaders</span></b><span><span>, building a high-performing, solution-oriented culture</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Manage department budget and resources</span></b><span><span>,<span> </span></span><span>identifying</span><span><span> </span>opportunities for efficiency and cost optimization</span></span><span> </span></p></li></ul></div><div><ul><li><p><b><span>Represent<span> </span></span><span>Reg Complete<span> </span></span></b><span><span>in cross-functional meetings and system-wide initiatives</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>What Makes This Role Different</span></b><span> </span></p></div><div><ul><li><p><span><span>You’re</span><span><span> </span>not just managing operations—</span><span>you’re</span><span><span> </span></span></span><b><span>solving real, complex access challenges daily</span></b><span> </span></p></li></ul></div><div><ul><li><p><span><span>Heavy collaboration with a<span> </span></span></span><b><span>global offshore team</span></b><span><span>, requiring<span> </span></span><span>strong communication</span><span><span> </span>and workflow alignment</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Direct impact on both<span> </span></span></span><b><span>patient experience AND revenue cycle outcomes</span></b><span> </span></p></li></ul></div><div><ul><li><p><span><span>Opportunity to<span> </span></span></span><b><span>fix broken processes and make them better at scale</span></b><span> </span></p></li></ul></div><div><p><span> </span></p></div><div><p><b><span>What<span> </span></span><span>We’re</span><span><span> </span>Looking For</span></b><span> </span></p></div><div><ul><li><p><b><span>3+ years of healthcare experience in a leadership role, managing a team of 10+.</span></b><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience leading<span> </span></span></span><b><span>Patient Access, Registration, or Revenue Cycle teams</span></b><span> </span></p></li></ul></div><div><ul><li><p><span><span>Proven ability to<span> </span></span></span><b><span>problem-solve complex operational challenges</span></b><span><span><span> </span>(this is a must-have, not a “nice-to-have”)</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience working with or partnering across<span> </span></span></span><b><span>offshore/global teams</span></b><span><span><span> </span>preferred</span></span><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong knowledge of<span> </span></span></span><b><span>front-end revenue cycle, registration, and admissions workflows</span></b><span> </span></p></li></ul></div><div><ul><li><p><span><span>Track record</span><span><span> </span>of<span> </span></span></span><b><span>driving process improvement and operational efficiency</span></b><span> </span></p></li></ul></div><div><ul><li><p><span><span>Experience managing<span> </span></span></span><b><span>KPIs, budgets, and team performance</span></b><span> </span></p></li></ul></div><div><ul><li><p><span><span>Strong communicator who can influence across teams and geographies</span></span><span> </span></p></li></ul></div><div><p><span> </span></p></div>For this US-based position, the base pay range is $57,569.00 - $90,415.32 per year . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.<p></p><p></p>This job is eligible to participate in our annual bonus plan at a target of 10.00%<p></p><p></p><p style="text-align:inherit"></p><p style="text-align:left">The healthcare system is always evolving — and it’s up to us to use our shared expertise to find new solutions that can keep up. On our growing team you’ll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.</p><p style="text-align:left"><br>Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team — including offering a <a href="http://go.r1rcm.com/benefits" target="_blank" rel="noopener noreferrer">competitive benefits package.</a></p><p style="text-align:inherit"></p><p style="text-align:left">R1 RCM Inc. (“the Company”) is dedicated to the fundamentals of equal employment opportunity. The Company’s employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person’s age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.</p><p style="text-align:left">If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.</p><p style="text-align:inherit"></p><p style="text-align:left"><span>CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights </span><a href="https://f.hubspotusercontent20.net/hubfs/4941928/California%20Consent%20Notice.pdf" target="_blank" rel="noopener noreferrer">California Consent </a></p><p style="text-align:inherit"></p><p style="text-align:left">To learn more, visit: <a href="https://R1RCM.com" target="_blank" rel="noopener noreferrer">R1RCM.com</a></p><p style="text-align:inherit"></p><p style="text-align:left">Visit us on <a href="https://www.facebook.com/R1RCM" target="_blank" rel="noopener noreferrer">Facebook</a></p><p style="text-align:inherit"></p>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...