Tech Mahindra BPO Jobs - Apply for Voice & Non-Voice Process

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Job Summary:

Tech Mahindra is a global leader in providing innovative business process outsourcing (BPO) services. We are currently hiring for both Voice and Non-Voice process positions across various business functions. This is an excellent opportunity for professionals with a passion for customer service, communication, and problem-solving. The ideal candidates will have the opportunity to work in a dynamic environment, with both remote and onsite options available, contributing to the seamless delivery of Tech Mahindras world-class services.

Key Responsibilities:

  • Voice Process:

    • Handle inbound and outbound customer calls, providing assistance on various queries and issues.
    • Offer customer support with high accuracy, professionalism, and empathy.
    • Address customer complaints and escalate to appropriate departments when needed.
    • Achieve key performance metrics (KPIs) such as call handling time, customer satisfaction, and resolution rates.

  • Non-Voice Process:

    • Process data and information, ensuring accuracy and timeliness.
    • Perform back-office support tasks, including document management, data entry, and email correspondence.
    • Analyze data for trends, generate reports, and assist in troubleshooting customer issues.
    • Collaborate with team members to meet department goals and deadlines.

Required Skills and Qualifications:

  • Excellent communication skills, both verbal and written, for Voice Process.
  • Strong analytical and problem-solving skills for Non-Voice Process.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Proficiency in using computers and various software applications.
  • Good understanding of customer service principles and practices.
  • Basic knowledge of the industry (for Non-Voice Process candidates).
  • Ability to work independently and as part of a team.

Experience:

  • Freshers and experienced candidates are welcome to apply.
  • Previous experience in customer service or a BPO environment will be an advantage.
  • For Non-Voice positions, experience in data entry or back-office operations is desirable.

Working Hours:

  • Full-time positions, with flexible working hours.
  • Night shifts available for certain roles.
  • Shift timings may vary based on the project requirements.

Knowledge, Skills, and Abilities:

  • Strong communication skills, both verbal and written.
  • Problem-solving mindset and ability to handle customer queries effectively.
  • Attention to detail and ability to maintain accuracy in non-voice tasks.
  • Ability to work under pressure and meet deadlines.
  • Time management skills and the ability to prioritize tasks efficiently.

Benefits:

  • Competitive salary and performance-based incentives.
  • Health insurance and other employee benefits.
  • Opportunities for career growth and skill development.
  • Flexible working options (work from home or onsite, based on the role).
  • Friendly and collaborative work environment.

Why Join Tech Mahindra?

  • Tech Mahindra is a global leader in digital transformation, consulting, and business process outsourcing.
  • You will be part of a prestigious company that values innovation and teamwork.
  • Gain exposure to diverse industries and career growth opportunities.
  • Work with a talented and dynamic team, where every individuals contribution is valued.

How to Apply:

To apply for the position, visit the Tech Mahindra careers portal and submit your updated resume, along with a cover letter stating your interest in the Voice or Non-Voice process. Ensure that you meet the required skills and qualifications listed in the job description. Successful candidates will be contacted for an interview.

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1. HOW DO YOU PLAN YOUR DAY?

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

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