<h3><strong><span style="color: #003220;">Position: </span></strong><strong><em><span style="color: #00c398;">Support Services Manager</span></em></strong></h3> <p><span style="color: #003220;">The <strong>Support Services Manager</strong> will play a critical role in ensuring that Monogram Health has the most up-to-date clinical data for our member census and allows for accurate, evidence-based care and quality management. They will report to the Director of Clinical Integration and will be charged with leading a growing team of clinical support services personnel. </span></p> <p style="text-align: justify;"><span style="color: #003220;"> </span></p> <h4><strong><span style="color: #003220;">Responsibilities</span></strong></h4> <ul> <li><span style="color: #003220;">Leadership, day-to-day management, feedback, and professional development of support services teams. </span></li> <li><span style="color: #003220;">Driving high performance and prioritizing work using reporting, dashboards, and data analytics </span></li> <li><span style="color: #003220;">Responsible for ensuring clinical support team members update patient records accurately and consistently utilizing standard processes </span></li> <li><span style="color: #003220;">Generating and managing reports, dashboards, and data analytics related to patient information </span></li> <li><span style="color: #003220;">Lead or participate in special projects </span></li> <li><span style="color: #003220;">Create a work environment that fosters professional development for employees and encourages empathy and compassion toward patient care</span></li> <li><span style="color: #003220;"> </span></li> </ul> <h4><strong><span style="color: #003220;">Position Requirements </span></strong><strong><span style="color: #003220;"> </span></strong></h4> <ul> <li><span style="color: #003220;">High school diploma required </span></li> <li><span style="color: #003220;">Bachelor’s Degree or equivalent leadership experience in health administration or operations management preferred</span></li> <li><span style="color: #003220;">Minimum of five (5) years in the healthcare industry which includes three (3) years of previous leadership experience</span></li> <li><span style="color: #003220;">Experience managing a team of remote employees</span></li> <li><span style="color: #003220;">Experience in value-based healthcare system preferred</span></li> <li><span style="color: #003220;">Ability to coach, develop, and lead teams</span></li> <li><span style="color: #003220;">Technology proficient with the ability to quickly learn and use a variety of EMR and reporting platforms</span></li> <li><span style="color: #003220;">High comfort level with the change, ambiguity, and fast pace typically experienced in a startup environment</span></li> <li><span style="color: #003220;">Service-mindset for Monogram patients and team members</span></li> </ul> <p><span style="color: #003220;"> </span></p> <h4><strong><span style="color: #003220;">Benefits</span></strong><span style="color: #003220;"> </span></h4> <ul> <li><strong><span style="color: #003220;">Comprehensive Benefits</span></strong><span style="color: #003220;"> - Medical, dental, and vision insurance, employee assistance program, employer-paid and voluntary life insurance, disability insurance, plus health and flexible spending accounts</span></li> <li><strong><span style="color: #003220;">Financial & Retirement Support</span></strong><span style="color: #003220;"> – Competitive compensation, 401k with employer match, and financial wellness resources</span></li> <li><strong><span style="color: #003220;">Time Off & Leave</span></strong><span style="color: #003220;"> – Paid holidays, flexible vacation time/PSSL, and paid parental leave</span></li> <li><strong><span style="color: #003220;">Wellness & Growth</span></strong><span style="color: #003220;"> – Work life assistance resources, physical wellness perks, mental health support, employee referral program, and BenefitHub for employee discounts </span></li> </ul> <p><span style="color: #003220;"> </span></p> <h4><span style="text-decoration: underline;"><strong><span style="text-decoration: underline; color: #003220;">About Monogram Health</span></strong></span></h4> <p><span><span style="color: #003220;">Monogram Health is a leading multispecialty provider of in-home, evidence-based care for the most complex of patients who have multiple chronic conditions. Monogram health takes a comprehensive and personalized approach to a person’s health, treating not only a disease, but all of the chronic conditions that are present - such as diabetes, hypertension, chronic kidney disease, heart failure, depression, COPD, and other metabolic disorders.  </span></span></p> <p><span><span style="color: #003220;">Monogram Health employs a robust clinical team, leveraging specialists across multiple disciplines including nephrology, cardiology, endocrinology, pulmonology, behavioral health, and palliative care to diagnose and treat health issues; review and prescribe medication; provide guidance, education, and counselling on a patient’s healthcare options; as well as assist with daily needs such as access to food, eating healthy, transportation, financial assistance, and more. Monogram Health is available 24 hours a day, 7 days a week, and on holidays, to support and treat patients in their home. </span></span></p> <p><span><span style="color: #003220;">Monogram Health’s personalized and innovative treatment model is proven to dramatically improve patient outcomes and quality of life while reducing medical costs across the health care continuum.  </span></span></p> <p><span style="color: #003220;"> </span></p> <p style="text-align: justify;"><span style="color: #003220;"> </span></p> <div style="color: #000000;"> </div> <div style="color: #000000;"> </div>