About the position

Leads and coordinates The Salvation Army’s street outreach program, ensuring high-quality, trauma-informed services through staff leadership, community partnerships, and effective program oversight.

Responsibilities

• Oversee, coordinate, and evaluate The Army Salvation Street outreach and engagement program operations and activities as well as staff and volunteers
• Organize and participate in public outreach, education and advocacy efforts
• Assist Housing Services Manager in the development and implementing program services that adheres to trauma-informed, progressive engagement, and solution focused best practices
• Recruit, supervise, and mentor staff and volunteers, ensuring alignment with programming mission and goals
• Participates in weekly/monthly internal and external meetings as necessary to remain informed about resources, gather relevant information, and provide timely reports
• Provide leadership to street outreach staff and volunteers through observation, training, and modeling effective engagement, including, at times, assisting with outreach efforts
• Ensure quality and consistency of services
• Works a flexible schedule to meet the needs of the program, staff, and clients and to be responsive to changing environmental conditions which may impact the unhoused population
• Conducts Coordinated Entry-CE- assessments and facilitates referrals to relevant community resources as required
• Coordinate The Salvation Army’s response to the needs of those on the streets in times of inclement weather in the Kansas City Metro
• Participates and coordinates with the planning, implementation, and conducting of the Point in Time Count (PIT) for the Kansas City Metro
• Maintain strong relationships and collaboration with existing street outreach organizations and efforts to ensure coordination of services
• Assist the Housing Services Manager in maintaining strong relationships with local shelters, service providers, and community organizations
• Collaborate with local food banks, restaurants, and donors
• Collaborate with faith-based organizations, schools, and businesses to build a network of support and resources for the houseless population
• Collaborate with The Salvation Army corps within the Area Command to educate on issues impacting the unhoused population; Provide guidance on outreach efforts at each corps
• Ensure representation and participation by The Salvation Army in local houseless initiatives, including Zero KC Collaborative
• Ensure accurate data collection and reporting, prepare detailed monthly reports on outreach activities, and outcomes to meet and support organizational funding requirements
• Maintains client related data in tracking systems HMIS
• Participate in the development and administration of program budgets, monitor program expenditures, and identify and recommend resolutions for budgetary issues
• Ensure efficient use of resources to maximize the impact of outreach efforts
• Provide leadership in developing and implementing The Salvation Army’s anti-trafficking strategy within the Street Outreach Program
• Maintain a current and informed understanding of issues related to sexual assault, domestic violence, and human trafficking
• Oversee staff training to ensure outreach workers and volunteers can recognize potential indicators of trafficking and respond appropriately
• Establish and maintain strong collaborative partnership with law enforcement, service providers, coalitions, and community-based organizations addressing trafficking
• Represent The Salvation Army in local and regional anti-trafficking task forces, coalitions, and community initiatives
• Advocate for survivor-centered, trauma-informed approaches in all program responses

Requirements

• Bachelor’s degree in social work or human services area; relevant experience, as determined by The Salvation Army, may be considered in lieu of the education requirement
• Minimum one year of experience in the supervision of comparable social service programs
• Street outreach, emergency shelter, and houseless services experience preferred
• Community initiatives coordinating experience preferred
• The Salvation Army Case Worker Certification
• Coordinated Entry Assessment certification- within 120 days
• Case Worthy- HMIS, MAAC – within 120 days
• Person Centered Case Management Certification- Obtain within the first 120 of hire
• Narcan Certification- Obtain within the first 120 days of hire
• Knowledge of local resources and services available to houseless individuals
• Commitment to ongoing learning and development, including seeking out training opportunities to deepen trauma-informed, strength-based, and solution-focused practices.
• Remain calm in stressful situations to effectively and safely engage with unhoused individuals.
• Strong organizational and leadership skills
• Proficiency in record keeping and data management
• Ability to monitor and report expenditures
• Must possess a valid driver's license from the state in which you reside, have a personal vehicle and maintain appropriate insurance; meet requirements of agency’s drug free workplace policy and pass a background check.
• Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Nice-to-haves

• Street outreach, emergency shelter, and houseless services experience
• Community initiatives coordinating experience

Benefits

• Medical
• Vision
• Dental Insurance
• Life Insurance
• Supplemental Insurance
• Retirement Plans
• PTO