<h3><strong style="background-color: transparent; color: rgb(68, 68, 68);">Company Overview</strong></h3><div><span style="background-color: transparent; color: rgb(68, 68, 68);">Function Health is the AI operating system for health, designed to empower people to live 100 healthy years. We are redefining how individuals understand, measure, and improve their health by moving beyond reactive care and enabling proactive, data-driven insight into human biology. Function has been recognized as one of</span><a href="https://www.fastcompany.com/91040051/function-health-most-innovative-companies-2024" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(68, 68, 68);"> Fast Company’s Most Innovative Companies of 2024</a><span style="background-color: transparent; color: rgb(68, 68, 68);">, and is venture-backed by</span><a href="https://a16z.com/announcement/investing-in-function-health/" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(68, 68, 68);"> Andreessen Horowitz (a16z)</a><span style="background-color: transparent; color: rgb(68, 68, 68);">. Hundreds of thousands of members have joined Function to take control of their health.</span></div><div><br></div><div><span style="background-color: transparent; color: rgb(68, 68, 68);">Through advanced diagnostics, deep biomarker testing, longitudinal data, and AI-enabled insights, Function equips members with actionable intelligence to take control of both the quality and length of their lives.</span></div><div><span style="background-color: transparent; color: rgb(68, 68, 68);">Function recently announced a $298M Series B and is entering its next chapter of growth. As we scale, the quality and durability of our People systems, data, and insights will directly shape our ability to attract, retain, and support exceptional talent.</span></div><div><br></div><div><span style="background-color: transparent; color: rgb(68, 68, 68);">We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action, and a growth mindset. Function fosters a collaborative and dynamic environment where every day we build the future.</span></div><h3><br></h3><h3><strong style="background-color: transparent; color: rgb(68, 68, 68);">Role</strong></h3><div><span style="background-color: transparent; color: rgb(68, 68, 68);">The Membership Acquisition & Renewals (MA&R) team directly supports Function Health's revenue engine — from a member's first interaction to an inquiry from a small business owner to renewal moments that define long-term impact.</span></div><div><br></div><div><span style="background-color: transparent; color: rgb(68, 68, 68);">As SMB Account Manager, you will own the full SMB member lifecycle at Function — from first inquiry through purchase, activation, and annual renewal (0–500 employees). This role sits at the intersection of revenue, operations, and customer experience. You'll convert inbound leads, guide employers and their employees through onboarding and activation, and own the ongoing relationship that drives retention and renewal. You're closing deals, building a book of business and making sure it stays healthy.</span></div><h2><br></h2><h3><strong style="background-color: transparent; color: rgb(68, 68, 68);">Key Responsibilities</strong></h3><ul><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Own the full SMB member lifecycle — from first inquiry through purchase, activation, and renewal. You're the primary relationship owner for SMB employer accounts throughout their time with Function.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Manage inbound SMB leads and guide employers through the decision to offer Function as a benefit, delivering a consultative, high-quality experience from first touch through purchase.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Run the assisted self-serve motion — guide companies through signup and onboarding, stepping in where needed to remove friction while keeping the process lightweight and scalable.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Drive employee activation post-purchase — follow up with employers to ensure employees are enrolling, using activation data to identify accounts that need support and intervening early.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Qualify and segment opportunities — distinguish between self-serve and higher-touch SMB accounts and tailor your approach to maximize conversion and retention.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Drive multi-channel engagement — lead conversations across chat, email, and calls, using structured follow-up to move leads forward and reduce drop-off at every stage of the lifecycle.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Own proactive renewal outreach — manage the employer relationship through the full membership year, proactively surfacing value delivered, flagging at-risk accounts, and securing renewal before it becomes a reactive conversation.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Identify and fix lifecycle friction — spot where employers or employees get stuck at any stage and proactively implement improvements to increase conversion, activation, and retention.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Build and refine playbooks — create repeatable processes for inbound handling, onboarding, activation follow-up, and renewal outreach that standardize how SMB accounts are managed at scale.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Track and improve performance — own key metrics including SMB conversion rate, employee activation rate, renewal rate, and time to activation, using data to continuously improve outcomes.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Partner cross-functionally — work closely with operations, product, billing, and support teams to streamline workflows, reduce manual work, and improve the end-to-end employer and employee experience.</span></li></ul><h2><br></h2><h3><strong style="background-color: transparent; color: rgb(68, 68, 68);">Qualifications/Skills</strong></h3><ul><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">3–6 years of experience in SMB acquisition, onboarding, account management, customer success, or support operations in a B2B or B2B2C environment.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Experience working in inbound, product-led, or self-serve motions, with ownership of leads from first touch through conversion.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Demonstrated ability to build or improve workflows, playbooks, or onboarding processes — not just execute within existing ones.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Strong written and verbal communication skills, with the ability to clearly explain value and guide decision-making across chat, email, and calls.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Proven ability to own conversations end-to-end, including proactive follow-up and closing.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Strong operational instincts — you naturally spot inefficiencies and improve systems, not just execute within them.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Experience working across tools and systems such as Intercom, Salesforce, HubSpot, or similar.</span></li></ul><h3><br></h3><h3><strong style="background-color: transparent; color: rgb(68, 68, 68);">Nice-to-Have Skills & Experiences</strong></h3><ul><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Experience with outbound prospecting — building lists, working a pipeline, running a multi-touch sequence.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Background in consultative sales, including running short, high-impact calls with employer buyers.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Startup or high-growth company experience.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Experience using AI tools or automation in customer-facing workflows.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">Familiarity with health tech, HR tech, or employer benefits.</span></li></ul><h3><br></h3><h3><strong style="background-color: transparent; color: rgb(68, 68, 68);">To be a strong fit, you embody our Core Values</strong></h3><ul><li class=""><strong style="background-color: transparent; color: rgb(68, 68, 68);"><em>Ruthless Prioritization:</em></strong><ul><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We don’t let perfect get in the way of progress.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We move quickly to drive value, not perfection.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We prioritize what drives impact.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We never compromise on standards of excellence.</span></li></ul></li><li class=""><strong style="background-color: transparent; color: rgb(68, 68, 68);"><em>Member-First, Always:</em></strong><ul><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We design and deliver like we’re caring for someone we love.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We create calendar, actionable, human experience.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We prioritize responsiveness, peace of mind, and outcomes.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We empower members with truth, clarity, and care.</span></li></ul></li><li class=""><strong style="background-color: transparent; color: rgb(68, 68, 68);"><em>One Team, Moving Fast:</em></strong><ul><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We are aligned in purpose, prioritization, and speed.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We gather diverse perspectives to make informed decisions.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We clear paths for each other and move fast together.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We communicate clearly and respectfully, rallying around shared goals.</span></li></ul></li><li class=""><strong style="background-color: transparent; color: rgb(68, 68, 68);"><em>Radical Ownership, Relentless Execution:</em></strong><ul><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We don’t just ship– we own outcomes and drive results.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We act with urgency and precision</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We anticipate, initiate, and follow through.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We meet challenges with grit and pragmatism.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We embrace new tech to deliver better outcomes.</span></li></ul></li><li class=""><strong style="background-color: transparent; color: rgb(68, 68, 68);"><em>Mission Over Ego:</em></strong><ul><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We are ruthlessly aligned to our mission– and leave ego at the door.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We disagree and commit.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We don't tolerate politics or withholding information.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We operate with honesty, transparency, and respect.</span></li></ul></li><li class=""><strong style="background-color: transparent; color: rgb(68, 68, 68);"><em>Sustained Integrity in Every Detail:</em></strong><ul><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We earn trust by obsessing over accuracy, quality, and clarity in everything we do.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We prioritize clinical precision– data must be right.</span></li><li class=""><span style="background-color: transparent; color: rgb(68, 68, 68);">We sweat the details because outcomes depend on them.</span></li></ul></li></ul><h3><br></h3><h3><strong style="background-color: transparent; color: rgb(68, 68, 68);">Why You'll Love Working With Us</strong></h3><div><span style="background-color: transparent; color: rgb(68, 68, 68);">We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you.</span></div><div><br></div><div><span style="background-color: transparent; color: rgb(68, 68, 68);">At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria.</span></div><div><span style="background-color: transparent; color: rgb(68, 68, 68);">Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at</span><a href="https://www.functionhealth.com/" rel="noopener noreferrer" target="_blank" style="background-color: transparent; color: rgb(68, 68, 68);"> Function Health</a><span style="background-color: transparent; color: rgb(68, 68, 68);">.</span></div><div><br></div><div><strong style="background-color: transparent; color: rgb(68, 68, 68);"><em>Important Notice:</em></strong><em style="background-color: transparent; color: rgb(68, 68, 68);"> Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.</em></div><div><br></div>