ServiceNow Platform Manager -REMOTE

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ServiceNow Platform Manager
Fully Remote, Anywhere USA
Pay - $80 - $90.00 p/hr
6 Months Contract to Hire

Job Summary

Our client is seeking a seasoned ServiceNow Platform Manager to lead the strategy, architecture, and operational oversight of an enterprise-wide ServiceNow environment. This role is responsible for ensuring platform scalability, security, and high-quality service delivery while managing a blended team of employees, consultants, and offshore resources. The ideal candidate brings deep architectural experience, strong leadership capabilities, and a track record of driving enterprise ServiceNow modernization efforts.

ResponsibilitiesPlatform Strategy & Architecture

  • Define and maintain the overarching ServiceNow platform architecture.

  • Evaluate new features, modules, and integrations to guide modernization.

  • Establish architectural standards for scalability, security, and extensions.

Governance, Security & Compliance

  • Implement governance frameworks, secure-by-design principles, and configuration controls.

  • Maintain alignment with compliance requirements (SOX, GDPR, and internal audit standards).

  • Oversee change management, configuration reviews, and platform hardening.

Operational Excellence

  • Ensure platform stability, high availability, and disaster recovery readiness.

  • Oversee incident, problem, and request management processes.

  • Apply ITIL or similar best-practice frameworks to optimize service performance.

Development, Integrations & Delivery

  • Lead development of workflows, applications, and integrations across modules.

  • Enforce coding, testing, and release standards across internal and offshore teams.

  • Drive automation, continuous improvement, and platform usability enhancements.

Team Leadership & Vendor Management

  • Manage and mentor a distributed team of developers, admins, consultants, and offshore staff.

  • Oversee vendor relationships, SOWs, SLAs, and delivery governance.

  • Set expectations, monitor performance, and support professional development.

Stakeholder Engagement

  • Partner with business leaders and IT stakeholders to gather and prioritize requirements.

  • Communicate platform roadmaps, timelines, risks, and status updates.

  • Act as a key liaison for platform governance, demand intake, and strategic planning.

Adoption & Knowledge Management

  • Promote user adoption through documentation, training, and best-practice guidance.

  • Maintain platform standards, knowledge articles, and delivery playbooks.

  • Support organizational change management for new features and enhancements.

Qualifications

  • 7 years of ServiceNow platform management and architecture experience.

  • Proven track record leading large-scale ServiceNow implementations and modernization initiatives.

  • Experience managing blended teams (internal, consulting, and offshore).

  • Strong understanding of ITSM, ITOM, and enterprise integration patterns (REST/SOAP APIs, SSO, data flows).

  • Familiarity with ITIL, Agile, DevOps, and enterprise governance frameworks.

  • ServiceNow certifications highly preferred.

Success Indicators

  • Stable, scalable platform with consistently high availability.

  • Strong compliance posture with minimal audit findings.

  • Predictable, high-quality release cycles with minimal incidents.

  • Increased workflow automation and user satisfaction.

  • High-performing delivery team with low attrition and strong output.

  • Measurable business value delivered through efficiency gains and process improvements.


Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.




Remote

Skills:
Agile Programming Methodologies, Application Integration, Application Programming Interface (API), Architectural Services, Automation, Best Practices, Change Control, Change Management, Communication Skills, Consulting, Continuous Improvement, DevOps, Disaster Recovery, Establish Priorities, High Availability, IT Service Management (ITSM), ITIL (IT Infrastructure Library), Information Technology & Information Systems, Internal Audit, Knowledge Management, Leadership, Maintain Compliance, Mentoring, Offshoring, Performance Analysis, Performance Tuning/Optimization, Process Improvement, REST (Representational State Transfer), Regulatory Compliance, Requirements Management, SOAP (Simple Object Access Protocol), Sarbanes-Oxley Act (SOX), Service Delivery, Service Level Agreement (SLA), ServiceNow, Single Sign-On (SSO), Software Development, Statement of Work (SOW), Strategic Planning, Systems Administration/Management, Team Lead/Manager, Usability Engineering, Vendor/Supplier Management, Vendor/Supplier Relations


About the Company:
ConsultNet



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