Service Engineer 4

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<strong>Job Description<br><br></strong><strong>JOB SUMMARY:<br><br></strong>The Service Engineer 4 sets the technical standard for customer-facing warranty improvement and root cause identification across field quality, service, installation/startup, repair, and training activities within the assigned function. This role serves as a senior technical expert responsible for advanced vehicle system-level testing, data acquisition, hypothesis development, and data analysis to identify complex warranty concerns and strengthen diagnostic capability.<br><br>The position provides high-level technical guidance, mentors team members, and collaborates cross-functionally with internal and external stakeholders to improve processes, diagnostic strategies, and overall service performance.<br><br><strong>Essential Duties And Responsibilities<br><br></strong><ul><li>Establish and support technical standards for warranty improvement activities and root cause identification across service engineering functions. </li><li>Utilize advanced data analysis and visualization techniques to analyze large datasets and identify trends related to warranty performance and field quality concerns. </li><li>Prepare and present technical reports and findings to internal and external customers using advanced vehicle system knowledge. </li><li>Develop technical hypotheses from complex data and engineering information to determine root causes of warranty issues. </li><li>Perform vehicle testing, instrumentation setup, data acquisition, and analysis to evaluate system-level performance and failure modes. </li><li>Develop next-level service strategies and coach team members on implementation and continuous improvement initiatives. </li><li>Lead and support cross-functional investigations involving Engineering, Manufacturing, Sales, Quality, and customer organizations. </li><li>Negotiate and support warranty cost recovery discussions with customers when required. </li><li>Develop new investigative methodologies, analytics models, and diagnostic frameworks when existing processes are insufficient. </li><li>Standardize best practices, technical procedures, and departmental diagnostic strategies to improve efficiency and performance. </li><li>Mentor and train colleagues to strengthen technical capability within the team. <br><br></li></ul><strong>QUALIFICATIONS:<br><br></strong><ul><li>Bachelor’s degree in engineering or a related field </li><li>8+ years of technical automotive experience in Vehicle systems diagnostics, service engineering, field quality engineering or related <br><br></li></ul><strong>SKILLS AND ABILITIES:<br><br></strong><ul><li>Strong analytical capability using mathematical and computational techniques to analyze large datasets. </li><li>Advanced vehicle component and system diagnostic knowledge. </li><li>Ability to perform data acquisition, analysis, and interpretation for complex technical issues. </li><li>Effective presentation and communication skills with internal and external customers, including executive-level audiences. </li><li>Working knowledge of automotive regulations such as NHTSA and FMVSS requirements. </li><li>Leadership capability to coordinate multi-functional technical projects involving DENSO and OEM partners. </li><li>Proficiency with business intelligence tools and data analysis platforms. <br><br></li></ul><strong>BENEFITS SUMMARY:<br><br></strong><ul><li>Medical, Dental, Vision, Prescription Drug plans </li><li>401K with 4% Company Match </li><li>Vacation/PTO and 13 paid Holidays</li><li>Bonus Program</li><li>FSA/HSA and Dependent Care Programs </li><li>Company provided Life, Disability, ADD and Business Travel Insurance </li><li>Various No Cost Wellness & Chronic Condition Management Programs </li><li>Various Optional Insurance programs such as legal, identity theft, critical illness, etc. </li><li>Tuition Reimbursement </li><li>Career Development and Ongoing Training </li><li>Employee Assistance Program </li><li>Employee Spotlight and Recognition Program</li><li>Volunteer Opportunities </li><li>Onsite Fitness Center (vary by location) </li><li>Cafeteria and food markets (vary by location) </li><li>Onsite Health Clinic and Pharmacy (vary by location) <br><br></li></ul>Annual salary: $123,000 – $153,000

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