Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. From our teams to our neighborhoods, we're committed to always doing the right thing. As one of the fastest-growing hospitality brands, we're all about crafting unforgettable experiences for our guests. We offer endless learning opportunities and the chance to make a lasting impact on our business, restaurants, and communities. As a member of the #ShackFam, you’ll have access to hands-on mentorship, training, and growth potential, all in a fun and inclusive environment. Join us and Be a Part of Something Good. Job Summary The Regional People Partner facilitates and manages employee relations and, with a compliance lens, provides management teams with guidance on how to manage complex Team Member and compliance issues. This role reports to the People Resources Business Partner and is a supportive member of the People Resources team, helping Shake Shack to mitigate human capital risk through understanding and application of employment law. This is a remote role. Geographic Preference Must be based no further east than Colorado Preferred states: Northern California, Washington, Colorado Optional markets: Southern California, Oregon, Arizona, Nevada, Utah Job Responsibilities and Duties Employee Relations (ER): Responds to, investigates, and resolves ER issues thoroughly and in a timely manner. Identifies trends and potential risk and escalates accordingly. Provides training on how to conduct investigations, proper documentation and when to escalate depending on the severity of the situation. Demonstrated ability to handle high volume of employee relations cases and prioritize based on level of severity and risk. Management Guidance: Provides sound guidance with a compliance lens to managers on all HR-related questions and concerns ranging from progressive discipline and terminations to wage and hour inquiries, and policies and procedures. Advises and trains managers and supervisors in best employee relations practices and strategies to effectively manage conflict resolution. Develops further training as needed. Wage & Hour Compliance and Training: Exercises judgement to identify regional trends and gaps in understanding of local regulations to identify additional training opportunities. Supports Senior Compliance Manager in creating content and training leaders on requirements, as needed. With information provided by Senior Compliance Manager, maintains awareness of pending state/local legislation pertinent to the region. Regional People Support: Serves as key contact for all Regional People inquiries. Works closely with Shack Support Center in facilitating resolutions or redirecting appropriately to cross functional partners. Includes technical HRIS support in Workday and payroll-related support (in partnership with payroll team). Manages the interactive process accommodation requests in compliance with the ADA. Manages Shake Shack’s Background Check process in compliance with local jurisdictional requirements. Auditing and Legal Requests: Conducts HR audits across the region to drive awareness and accountability while tracking metrics and identifying opportunities for future training and process improvement. Fulfills legal requests as needed. Performs other duties as required. Knowledge, Skills, Abilities Experience with complex people issues and investigations Experience thoroughly documenting investigations and performance issues; using case management systems Experience training both virtually and in person Experience managing accommodations under ADA and state level accommodation guidelines Experience and knowledge of federal, state and local labor laws Experience using Microsoft Word, Excel, PowerPoint, Teams Highly organized with the ability to appropriately prioritize and manage competing priorities, ability to work at a fast pace while mitigating risk, consistently clear, concise and effective in written and verbal communication Education Requirements High School Diploma or Equivalent Bachelor's Degree Master's Degree - Preferred Education or Certificate Details Preferred: SHRM - CP or SHRM - SCP, PHR Work Experience 4-6 years Related Experience Multi-unit and multi-state/jurisdiction retail or restaurant support experience needed. Experience managing a high volume of complex employee relations cases. Benefits at Shake Shack: A work environment where you can come as you are, share your ideas, have fun, and work collaboratively: Weekly Pay and Performance bonuses Shake Shack Meal Discounts Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more Medical, Dental, and Vision Insurance* Employer Paid Life and Disability Insurance* 401k Plan with Company Match* Paid Time Off* Paid Parental Leave* Access to Employee Assistance Program on Day 1 Pre-Tax Commuter and Parking Benefits Flexible Spending and Dependent Care Accounts* Development and Growth Opportunities *Eligibility criteria applies Pay Range - $78,318.00 - $129,888.00 *The salary paid to a successful applicant will depend on the applicant’s experience, qualifications, business needs and resources, and the candidate’s location. Click the "Apply" button above to apply for this opening. About Us Beginning as a hot dog cart in New York City’s Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts. A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good." Shake Shack is an Equal Opportunity Employer  All qualified applicants will receive consideration for employment without regard to any protected characteristic, including race, color, ancestry, national origin, religion, creed, age, disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status. Let's connect! Add your resume to our Talent Community to stay up-to-date with relevant career opportunities. Our secret to leading the way in hospitality? We put our people first! At Shake Shack, our mission is to Stand For Something Good in all that we do. You’ll learn lifelong skills and be empowered to make a positive impact—on our business, restaurants, and communities—all at one of the fastest-growing hospitality brands in the world. From our teams to our neighborhoods, we’re committed to always doing the right thing. Our teams are the core of what we do and what we stand for—supporting them is part of our DNA. We’ll provide you with learning and growth opportunities to set you up for success in your career. Sharing ideas, having fun, and working collaboratively isn’t just preached, it’s how we do things every day. Behind every elevated experience is our Team Members and culture of Enlightened Hospitality! We strive to foster a culture that is welcoming, inclusive and allows our Team Members to grow. See why it's worth it to work at Shake Shack. We are committed to developing future leaders here at Shake Shack. We provide our team members with the tools, resources, and learning opportunities they need to succeed and to grow. Watch this video to explore the possibilities for your career at Shake Shack. At Shake Shack not only do we Stand for Something Good, but we want YOU to! We are proud to have received recognition for our Inclusive Policies & Practices four years in a row and counting! With numerous employee led resource groups, mentorship pairings, and career-growth opportunities to fit your aspirations, we are confident you’ll find your place here to thrive as your authentic self.