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<p style="min-height:1.5em"><strong>Who We Are</strong></p><p style="min-height:1.5em">Overflow is a Series B Silicon Valley technology company with a bold mission: to inspire the world to give. We are a B2B SaaS philanthropy platform that enables modern giving across cash, stock, and crypto for nonprofits, churches, and mission-driven organizations.</p><p style="min-height:1.5em">Backed by leading investors including Uncork Capital, Craft Ventures, and Village Global, Overflow builds secure, beautifully designed infrastructure that powers generosity at scale.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Our Founding Principles</strong></p><p style="min-height:1.5em">Overflow was founded on the belief that generosity transforms people and communities. Inspired by Proverbs 11:24 — “The world of the generous gets larger and larger” — we operate with integrity, stewardship, service, and excellence.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>How We Work</strong></p><p style="min-height:1.5em">Overflow operates with a flexible work model. While there is no company-wide in-office requirement, some teams may establish in-person collaboration rhythms based on their function, goals, and team needs.</p><p style="min-height:1.5em">We maintain offices in Los Gatos, CA and Birmingham, AL for team collaboration, coworking, meetings, and intentional in-person connection. Candidates should be comfortable participating in occasional in-person gatherings or team-specific onsite expectations, depending on their role and department.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What You Will Do</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Manage and support Overflow’s payment operations across cash and non-cash giving workflows, including stock donations, payment processing, reconciliation, and transaction support</p></li><li><p style="min-height:1.5em">Analyze payment activity, operational trends, and risk indicators to identify issues, improve processes, and reduce operational friction</p></li><li><p style="min-height:1.5em">Review merchant and client applications, validate documentation, and support Know Your Customer (KYC) and Know Your Business (KYB) verification processes</p></li><li><p style="min-height:1.5em">Monitor transaction activity for fraud, chargebacks, returns, and other payment-related risks while escalating complex issues as needed</p></li><li><p style="min-height:1.5em">Investigate payment discrepancies, operational issues, and transaction anomalies to identify root causes and drive resolution</p></li><li><p style="min-height:1.5em">Support underwriting and risk review processes by analyzing financial information, business models, transaction behavior, and exposure levels</p></li><li><p style="min-height:1.5em">Collaborate cross-functionally with Product, Engineering, Finance, Customer Success, and Operations teams to improve payment workflows and internal systems</p></li><li><p style="min-height:1.5em">Assist in scoping operational improvements, documenting requirements, and supporting testing for new tooling and automation initiatives</p></li><li><p style="min-height:1.5em">Track operational KPIs including approval rates, chargeback ratios, payment declines, processing trends, and risk-related metrics</p></li><li><p style="min-height:1.5em">Support the end-to-end stock donation process including transfer coordination, liquidation tracking, payout allocation, and operational compliance</p></li><li><p style="min-height:1.5em">Maintain accurate operational documentation and support audit, compliance, and reporting requirements</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What You Should Have</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">1–4 years of experience in payment operations, risk analysis, fraud operations, fintech operations, financial operations, or related fields</p></li><li><p style="min-height:1.5em">Strong analytical and problem-solving skills with high attention to detail</p></li><li><p style="min-height:1.5em">Ability to analyze operational data, identify trends, and make sound judgment-based decisions</p></li><li><p style="min-height:1.5em">Strong organizational skills and ability to manage multiple priorities in a fast-paced environment</p></li><li><p style="min-height:1.5em">Excellent written and verbal communication skills with the ability to collaborate cross-functionally</p></li><li><p style="min-height:1.5em">Comfort working with operational systems, spreadsheets, reporting tools, and payment platforms</p></li><li><p style="min-height:1.5em">Ability to navigate ambiguity while maintaining operational accuracy and accountability</p></li><li><p style="min-height:1.5em">Self-starter mentality with strong ownership and process-oriented thinking</p></li><li><p style="min-height:1.5em">Alignment with Overflow’s mission, values, and commitment to operational excellence</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>It’d Be Nice If You Had</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Experience working within fintech, payments, SaaS, banking, or financial services environments</p></li><li><p style="min-height:1.5em">Familiarity with payment processors such as Stripe, Adyen, Fiserv, or related platforms</p></li><li><p style="min-height:1.5em">Experience with chargebacks, fraud monitoring, underwriting, or transaction risk management</p></li><li><p style="min-height:1.5em">Exposure to nonprofit, philanthropy, or donor-advised fund ecosystems</p></li><li><p style="min-height:1.5em">Experience collaborating with Product or Engineering teams on operational tooling improvements</p></li><li><p style="min-height:1.5em">Familiarity with tools such as Excel, HubSpot, Zendesk, Linear, Notion, or similar operational systems</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Our Compensation Philosophy</strong></p><p style="min-height:1.5em">Overflow’s compensation philosophy is rooted in Carta Total Compensation benchmarks, ensuring pay that is competitive by role, geography, and function. Actual compensation may vary based on factors including job-related skills, experience, interview performance, and market data.</p><p style="min-height:1.5em">Total compensation may also include equity, performance-based bonuses (for eligible roles), and a comprehensive benefits package. As a Series B company, we believe equity is a meaningful part of building long-term ownership—when Overflow wins, our team should share in that upside.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Benefits & Perks</strong></p><p style="min-height:1.5em">Overflow offers a thoughtful benefits package designed to support your well-being, growth, and life outside of work, including:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Competitive base salary with equity and bonus eligibility</p></li><li><p style="min-height:1.5em">Medical, dental, and vision coverage for employees and dependents</p></li><li><p style="min-height:1.5em">Generous paid time off and company holidays</p></li><li><p style="min-height:1.5em">Paid parental leave</p></li><li><p style="min-height:1.5em">401(k) retirement plan</p></li><li><p style="min-height:1.5em">Dedicated mental health and therapy stipend to support personal well-being</p></li><li><p style="min-height:1.5em">Team retreats and intentional in-person gatherings throughout the year</p></li></ul><p style="min-height:1.5em">Overflow is proud to be an equal opportunity employer and is committed to building a diverse and inclusive team.</p><p style="min-height:1.5em"></p>
