NOC Engineer

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<p><a href="https://fenix24.com/" target="_blank" rel="noopener noreferrer">Fenix24</a><span> </span>is an industry-leading cyber disaster recovery and restoration company. Battling threat actors as<span> </span><em>The World’s First Civilian Cybersecurity Force</em>, Fenix24 delivers cybersecurity services through its four battalions: Fenix24 for ransomware recovery and restoration;<span> </span><a href="https://athena7.com/" target="_blank" rel="noopener noreferrer">Athena7</a><span> </span>for IT security assessments, strategy and planning;<span> </span><a href="https://grypho5.com/" target="_blank" rel="noopener noreferrer">Grypho5</a><span> </span>for ongoing security-based management; and<span> </span><a href="https://conversantgroup.com/argos99/" target="_blank" rel="noopener noreferrer">Argos99</a><span> </span>for expert insights into data, assets and infrastructure. Under its<span> </span><a href="https://conversantgroup.com/securitas-summa/" target="_blank" rel="noopener noreferrer">Securitas Summa program</a>, Fenix24 ensures organizations are prepared to effectively resist and rapidly recover from a cyberattack, offering a combination of managed data and infrastructure protection, real-time threat intelligence, and ongoing hardening and breach resistance.</p> <p><br></p> <p><a href="https://grypho5.com/" target="_blank" rel="noopener noreferrer">Grypho5</a><span> </span>is one of four battalions fighting threat actors on the front lines of the global cyber war. As part of<span> </span><em>The World’s First Civilian Cybersecurity Force</em>, Grypho5 specializes in comprehensive, security-based managed solutions using real-time, proprietary threat intelligence to ensure an organization's defenses are prepared to effectively resist and rapidly recover from a cyberattack.</p> <p><br></p> <p><span style="color: rgb(72, 65, 63); font-size: 12pt; font-weight: bold">About This Position</span></p> <p>The NOC Engineer I role will be responsible for incident response in accordance to company standard operating procedures, scheduled maintenance, and remediation efforts in support of our Managed Services Solutions. This role will report to the Managed Services Maintenance Manager and is 100% Remote. An ideal candidate will be able to; [1] understand how to support complex technical solutions with minimal supervision, follow instructions and document steps to provide resolution of issues while following best practices, [2] respond to support issues with a combination of skills, experience, vendor support, and internal consultations, [3] maintain a general understanding of our products and solutions, [4] maintain a high degree of proficiency in the products and software that we support. </p> <p><br></p> <p><span style="font-weight: bold">Key Responsibilities</span></p> <ul> <li>Implement updates and patching to supported software and hardware systems</li> <li>Resolve maintenance related technical issues</li> <li>Maintain a general understanding of Conversant Group Products & Services</li> <li>Obtain and Maintain Select Vendor Engineer Certifications</li> <li>Follow best practices and standard operating procedures</li> <li>Provide feedback on how to improve supportability of our services</li> <li>Collaborate with Clients, Peers, and Managers to aid in Successful Support of Services</li> </ul> <p> </p> <p><span style="font-weight: bold">Preferred Skills</span></p> <ul> <li>Communicate effectively in any form or medium</li> <li>Manage dynamic and competitive priorities</li> <li>Organize complex technical tasks for multiple clients at once</li> <li>Information Technology and Managed Services Best Practices</li> <li>Practical application of InfoSec principles</li> </ul> <p> </p> <p><span style="font-weight: bold">Qualifications</span></p> <ul> <li>1-3 years of Information Technology work experience, preferably in Managed Services</li> <li>Understanding of ticketing systems and time management</li> <li>Technical Degree in Information Technology, related field, or equivalent work history</li> <li>Technical certifications in VMware, Microsoft, CompTIA, etc..</li> <li>Experience working for and within IT for the Legal Industry</li> </ul> <p><br></p> <p><span style="font-weight: bold">Why work for us?</span><br>We offer a dynamic, innovative work environment with rewarding work - help save our clients from disaster!</p> <p> </p> <p>We truly value our employees and provide an extraordinary package to prove it, including:</p> <ul> <li>Internal and external learning & development opportunities, including career advancement</li> <li>Scheduled & flexible PTO programs</li> <li>Family friendly programs- Care packages</li> <li>Regular team building events</li> <li>Competitive compensation & benefits including:</li> <li>Private health insurance</li> <li>Mental health and wellness programmes</li> <li>Company-matched pension scheme</li> <li>Life insurance and income protection insurance</li> <li>Monthly fitness/gym membership allowance</li> </ul> <p> </p> <p><span style="font-weight: bold">Join the world's first Civilian Cybersecurity Force and take your career to the next level!</span></p><br><hr><div class="fabric-5qovnk-root MuiBox-root css-witlqh" data-fabric-component="Flex"><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Location</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">United States (Remote)</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Department</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Grypho5-Engineering</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div><div class="fabric-5qovnk-root MuiBox-root css-1phs5iq" data-fabric-component="Flex"><div class="fabric-2lfz5e-root MuiBox-root css-jipda8" data-fabric-component="LayoutBox"><p class="fabric-v3bc9l-root" data-fabric-component="BodyText">Employment Type</p></div><div class="fabric-15808a6-root MuiBox-root css-4cxybv" data-fabric-component="LayoutBox"><p class="fabric-958q8r-root" data-fabric-component="BodyText">Full-Time</p></div><hr class="MuiDivider-root fabric-jcid1o-root MuiDivider-fullWidth MuiBox-root css-40h3v3" data-fabric-component="Divider"></div></div>

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