Network Availability Quality Assurance Analyst Lead

Other Jobs To Apply

No other job posts for this day.

Network Availability Quality Assurance Analyst Lead

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

The Opportunity

We are seeking a highly skilled and experienced Network Availability Quality Lead to ensure the reliability, performance, and availability of our network infrastructure. The successful candidate will be responsible for developing and implementing quality assurance processes, monitoring network performance, and driving continuous improvement initiatives.

Responsibilities:

  1. Manage and mentor the network availability QA team.
  2. Identify and track program risks and action items to closure, assessing risk and cost of changes.
  3. Establish and maintain close working relationships with other areas, service providers, customers, and technical staff.
  4. Deliver briefings and training to leadership and teams to ensure understanding and meet objectives.
  5. Keep senior management informed of activities and issues proactively.
  6. Ensure compliance with standards and policies, staying updated on process changes.
  7. Utilize ServiceNow dashboards and tools to report process status.
  8. Support measurement and reporting for meetings and as needed.
  9. Identify improvement areas and recommend solutions.
  10. Manage end-to-end projects following procedures and templates.
  11. Develop and maintain project management documentation.
  12. Lead efforts ensuring high performance and quality.
  13. Develop and maintain quality metrics and KPIs.
  14. Set team goals and manage daily operations for projects.
  15. Raise issues, validate results, and ensure resolution.
  16. Monitor and analyze network performance data for trends and issues.
  17. Collaborate with teams to implement improvements.
  18. Develop and implement QA strategies for capacity management.
  19. Create and present reports on network metrics.
  20. Lead quality audits and identify best practices.
  21. Ensure quality standards are met throughout project lifecycles.
  22. Assess impact of changes on availability.
  23. Lead a team of Availability Management Process Analysts.

Qualifications:

  • TS/SCI with poly required.
  • Bachelor\'s degree in Computer Science, IT, or equivalent experience.
  • 10+ years of related work experience.
  • Knowledge of Service Management workflows and ITSM processes.
  • ITIL V3 or 4 certification.
  • Experience with Network Capacity Management.
  • Strong understanding of network technologies and capacity management principles.
  • Proficiency in QA methodologies and tools.
  • Experience with automation testing and scripting.
  • Excellent analytical and problem-solving skills.
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment.
  • Understanding of network protocols and technologies (e.g., TCP/IP, MPLS, SDN).
  • Experience with network monitoring tools.

Desired:

  • Leadership or mentoring experience.
  • Advanced ITIL certifications.

What You Can Expect

We foster a culture of integrity, trust, and continuous growth. At CACI, character and innovation are at our core. Join us to be part of a high-performing team dedicated to national security and your personal career development. We offer flexible benefits, learning resources, and opportunities to make a meaningful impact.

Learn more about CACI here.

Pay Range

The salary range is $109,800 - $241,600, influenced by various factors including location, experience, skills, and certifications. We provide comprehensive benefits, including healthcare, wellness, retirement, education, and time off. Learn more.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration regardless of race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, veteran status, or other protected characteristics.

#J-18808-Ljbffr Salary: USD 109800 - 241600 per year Experience: 5 years required
Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...