Manager, Professional Services

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<p>The Business Analyst Manager is accountable for the day-to-day performance, development, and engagement of a team of Business Analysts delivering Professional Services for DCM products. They ensure consistent, high-quality execution of business analysis activities while building strong capability, predictable delivery outcomes, and a disciplined operating environment.</p> <p>The BA Manager shapes and improves the experience of key Vertafore clients by ensuring Business Analysts consistently deliver clear requirements, sound recommendations, and effective customer communication. They work cross-functionally with Customer Support, Account Management, Professional Services, and Product Management to align execution and outcomes and to support the continued growth and maturity of the function.</p> <p>The BA Manager leads through people, systems, and standards. They remain close enough to the work to coach, guide, and ensure quality, without functioning as a senior individual contributor. They operate within a 0–6 month execution horizon, translating plans into focused delivery, managing performance and risk, and fostering a culture of clarity, accountability, and continuous improvement.</p> <p>Core Responsibilities</p> <p>Essential job functions include but are not limited to the following:</p> <p>· Leads, coaches, and develops Business Analysts across levels, establishing clear expectations, accountability, and growth plans</p> <p>· Owns team-level performance, workload balancing, and delivery quality across customer engagements</p> <p>· Monitors execution health, identifies risks early, and intervenes to ensure predictable, high-quality outcomes</p> <p>· Ensures consistent execution of business analysis practices, including requirements definition, workflow documentation, configuration recommendations, and UAT readiness</p> <p>· Reviews BA deliverables to ensure quality, clarity, and alignment with customer objectives and Vertafore standards</p> <p>· Provides escalation support for complex delivery or customer situations, guiding resolution and reinforcing sound judgment</p> <p>· Partners with Principal Business Analysts to reinforce standards, tools, and best practices across the team</p> <p>· Identifies friction points and drives small, continuous improvements to processes, workflows, and execution practices</p> <p>· Collaborates cross-functionally with Product, Account Management, Customer Support, and Professional Services leaders to align priorities and execution</p> <p>· Translates plans and priorities into day-to-day execution for the BA team</p> <p>· Fosters a positive, engaged team environment rooted in clarity, consistency, and accountability</p> <p> </p> <p>Knowledge, Skills and Abilities</p> <p>· Proven people leadership and coaching capability, with experience developing and managing performance across a team</p> <p>· Strong judgment in prioritization, decision-making, and escalation</p> <p>· Ability to manage delivery through systems, standards, and capacity planning rather than individual heroics</p> <p>· Strong working knowledge of DCM products, implementation approaches, and insurance distribution and compliance workflows</p> <p>· Sufficient technical literacy to evaluate BA recommendations, guide problem-solving, and assess delivery risk</p> <p>· Excellent written and verbal communication skills, with the ability to translate between technical, business, and customer perspectives</p> <p>· Highly organized, able to manage competing priorities and maintain predictable execution</p> <p>· Strong problem-solving and systems-thinking mindset</p> <p> </p> <p>Qualifications</p> <p>· Bachelor’s degree preferred or commensurate experience</p> <p>· Minimum 7–10 years of experience in business analysis or professional services delivery within a software environment</p> <p>· Prior people leadership, team lead, or functional leadership experience strongly preferred</p> <p>· Insurance industry experience preferred</p> <p>· Experience working with distributed or global teams</p> <p> </p> <p> </p> <p>Additional Requirements and Details</p> <p>· Travel required up to 25% of the time</p> <p>· Located and working from an office location or remote as designated</p> <p>· Occasional lifting and/or moving up to 10 pounds</p> <p>· Frequent repetitive hand and arm movements required to operate a computer</p> <p>· Specific vision abilities required include close vision (working on a computer, etc.)</p> <p>· Frequent sitting and/or standing</p>

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