Large Format Printer -Field Service Engineer

Other Jobs To Apply

No other job posts for this day.

Large Format Printer -Field Service Engineer<p style="text-align:inherit"></p><p style="text-align:left"><b>Description -</b></p><div><div><div><div><div>Job Description</div></div><div><div><div><div><p><b>About the opportunity:</b></p><p></p><p>The Large Format Printer Field Technical Support Team is part of HPs Global Customer Support Organization, the team responsible for supporting our customers in every aspect of their journey with HP.  In this role you will work from your home office in the Denver Area.  You will be trained on HP customer service practices and standards to handle on-site servicing, diagnostics, and repairs for HP Printers.</p><p></p><p><b>What you’ll do:</b></p><p>Perform installations, training, maintenance, and repairs on customer's Large Format Printing equipment.</p><p>Determine site and equipment requirements.</p><p>Understand customer goals and identify the consequences of various solutions.</p><p>Work according to the project plan, installation plan, and escalation plan.</p><p>Configure system hardware, software, and network components.</p><p>Assemble and integrate system/product and verifies system/product operation.</p><p>Use proactive monitoring procedures to identify problem-prevention opportunities.</p><p>Provide the customer with an overview of installation activity, site-specific information, and access to appropriate contacts.</p><p>Maintain a high level of customer satisfaction by clarifying customer needs and ensuring that they are met.</p><p>Handle customer-relations problems promptly and appropriately and escalate issues according to established procedures.</p><p></p><p><b>Educational Experience:</b></p><p>High School Diploma/General Education Diploma (GED)/Higher Secondary education or commensurate work experience or demonstrated competence.</p><p></p><p>Typically has 6-8 years of related work experience, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.</p><p></p><p><b>What you bring to the team:</b></p><p>Knowledge and experience with printer's repair support</p><p>Exceptional organizational or project management skills</p><p>Exceptional communications skills</p><p>Problem-solving skills</p><p>The ability to build and maintain ongoing relationships with customers, peers, and support partners</p><p>The ability to perform under pressure where customers rely on you to solve their technical problems</p><p></p><p></p><p><b>SPECIAL SKILLS:</b></p><p>Knowledge of Color Management</p><p>Knowledge of inkjet printing technology</p><p>Strong mechanical skills</p><p>Strong pneumatic skills</p><p>Strong electrical and electronic skills</p><p>Strong computer/network skills</p><p>Ability to work autonomously.</p><p>Valid driver’s license in good standing</p><p>Ability to lift, bend and stoop throughout the day as necessary to repair printers.</p><p></p><p><b>Salary:</b></p><p>The pay range for this position is $24.50 to $34.00 USD per hour (applies to United<br>States of America candidates only). Pay varies by work location, job-related<br>knowledge, skills, and experience.</p><p></p><p><b>Benefits:</b></p><p>HP offers a comprehensive benefits package for this position, including:</p><p> * Health insurance<br> * Dental insurance<br> * Vision insurance<br> * Long term/short term disability insurance<br> * Employee assistance program<br> * Flexible spending account<br> * Life insurance<br> * Generous time off policies, including;<br> * 4-12 weeks fully paid parental leave based on tenure<br> * 13 paid holidays<br> * 15 days paid time off (US benefits overview<br>  <span><span><span style="overflow-wrap: break-word; display: inline; text-decoration: inherit; hyphens: auto;"> [https://hpbenefits.ce.alight.com/])</span></span></span></p><p><br>The compensation and benefits information is accurate as of the date of this<br>posting. The Company reserves the right to modify this information at any time,<br>with or without notice, subject to applicable law.</p></div></div></div></div></div></div></div><p style="text-align:inherit"></p><p style="text-align:left"><b>Job -</b></p>Services<p style="text-align:inherit"></p><p style="text-align:left"><b>Schedule -</b></p>Full time<p style="text-align:inherit"></p><p style="text-align:left"><b>Shift -</b></p>No shift premium (United States of America)<p style="text-align:inherit"></p><p style="text-align:left"><b>Travel -</b></p>75%<p style="text-align:inherit"></p><p style="text-align:left"><b>Relocation -</b></p>No<p><b><span><span><span><span><span>Equal Opportunity Employer (EEO)</span></span></span></span></span> - </b></p><p></p><p>HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).</p><p></p><p>Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.</p><p></p><p>For more information, review HP’s<span> </span><a href="https://www8.hp.com/h20195/v2/GetDocument.aspx?docname=c08129225" target="_blank" rel="noopener noreferrer">EEO Policy</a> or read about your rights as an applicant under the law here: “<a href="http://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank" rel="noopener noreferrer">Know Your Rights: Workplace Discrimination is Illegal</a>"</p><p></p><p></p>

Back to blog
Ads

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...