At Barr Brands, technology keeps our business moving. From the office to the shop floor, uptime matters, and the IT Support Specialist plays a critical role in making sure our teams can do their best work every day.

This role provides frontline IT support across both office and manufacturing environments, serving as the first point of contact for end-user issues, system access, and day-to-day technology needs. It is ideal for someone who enjoys being hands-on, solving problems in real time, and supporting a fast-paced, production-driven operation where your work has immediate impact.

Support Our People and Our Operations

• Provide on-site and remote technical support for office staff and shop floor employees.
• Troubleshoot and resolve issues with desktops, laptops, tablets, mobile devices, and shop floor technology.
• Support email, ERP, and manufacturing-specific systems that keep production running.
• Resolve common access issues including password resets, account lockouts, MFA challenges, and permission requests.
• Know when to escalate issues and partner with external vendors or higher-level IT resources to drive resolution.

Own Hardware and Software Support

• Install, configure, and maintain office computers, production terminals, barcode scanners, printers, and peripherals.
• Troubleshoot standard and specialized equipment, including label printers and RFID scanning tools.
• Manage software installations, updates, patches, and license tracking to ensure systems stay current and reliable.

Manage User Access and Onboarding

• Administer user accounts in Active Directory, Azure AD, and related identity platforms.
• Provision and deprovision system access for new hires, role changes, and departures.
• Support IT onboarding for new employee-owners and ensure secure, complete offboarding.
• Maintain standards that protect company data and physical IT assets.

Keep Networks and Connectivity Running

• Troubleshoot wired and wireless network issues across office and production spaces.
• Support remote and traveling employees with VPN access and secure connectivity solutions.

Document, Improve, and Share Knowledge

• Maintain and contribute to the IT knowledge base with clear documentation for common issues.
• Create easy-to-follow guides that help non-technical users solve basic problems independently.
• Document recurring production or application issues to improve response time and consistency.

Manage IT Assets Thoughtfully

• Track and manage IT assets including computers, mobile devices, scanners, printers, and peripherals.
• Maintain accurate inventory records and support lifecycle replacement planning.
• Coordinate with vendors on equipment repairs, warranties, and procurement.

Support Security and Compliance

• Reinforce cybersecurity best practices at the user level.
• Apply system updates and security patches across office and production equipment.
• Monitor and report phishing attempts or potential security incidents.
• Support backup processes and disaster recovery readiness.

Communicate with Clarity and Care

• Deliver patient, professional support to users with varying levels of technical comfort.
• Set clear expectations for resolution timing, especially when production is impacted.
• Train users on basic IT usage, security awareness, and best practices.

Other Responsibilities

• Support additional IT projects and initiatives as needed.

What We’re Looking For

• 2–5 years of experience in a Service Desk, Help Desk, or Technical Support role.
• Working knowledge of Windows environments, Active Directory, Microsoft 365, and Intune endpoint support.
• Experience supporting hardware, peripherals, and shop floor or manufacturing technology preferred.
• Experience creating and maintaining IT documentation such as SOPs, runbooks, or knowledge base articles using practical frameworks (KCS or similar).
• Ability to prioritize work effectively in a fast-paced, production-driven environment.

• 2–5 years of experience in a Service Desk, Help Desk, or Technical Support role.

• Working knowledge of Windows environments, Active Directory, Microsoft 365, and Intune endpoint support.

• Experience supporting hardware, peripherals, and shop floor or manufacturing technology preferred.

• Experience creating and maintaining IT documentation such as SOPs, runbooks, or knowledge base articles using practical frameworks (KCS or similar).

• Ability to prioritize work effectively in a fast-paced, production-driven environment.

Equal Opportunity Employer
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