Individual Disability Senior Case Manager

June 15, 2026

Other Jobs To Apply

No other job posts for this day.

Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations. We are currently seeking a Disability Senior Case Manager for a client base across Canada. Product lines are Individual Disability and Life Waiver of Premium. The successful candidate must be able and willing to work in a team environment and be motivated to maintain exemplary customer service to our clients.  Position Responsibilities: <ul><li>Establish and maintain superior customer service to policyholders, agents, marketing centers </li><li>Manage ongoing claims by requesting further medical, financial documentation or investigations as required and consult with specialists in all areas. </li><li>Review claims and underwriting files for proper disclosure of past medical history, exclusions, riders, endorsements; administer policy enhancements, premium waiver and other policy benefits </li><li>Make decisions on claim benefit eligibility determination and communication decisions to stakeholders </li><li>Document the claim file to ensure an accurate record of events that transpire in the claim handling </li><li>Obtain proper file information and review with policy provisions to verify eligibility </li><li>Accurately maintain claim records on system to ensure accuracy of reserve calculations </li></ul>Required Qualifications:<ul><li>University degree in any discipline or equivalent experience 2–3+ years of experience in claims adjudication, ideally in disability claims </li><li>Strong customer service orientation with solid negotiation skills </li><li>Excellent interpersonal skills, with strong oral and written English communication skills to interact with internal and external clients, service providers, brokers, physicians, employees, hospitals, investigators, and lawyers </li><li>Strong working knowledge of medical conditions and terminology, with experience interpreting and applying financial documentation and fair claims practices</li><li>Good understanding of underwriting processes</li><li>Strong analytical skills to assess conflicting information from multiple sources to evaluate risk and make timely, effective decisions</li></ul>Preferred Qualifications:<ul><li>Bilingualism (French and English) is an asset; if bilingual, the successful candidate will be required to communicate in both languages to support clients in jurisdictions outside Quebec</li><li>Working knowledge of government legislation and legal precedents, the Insurance Act and/or the Civil Code of Québec (asset)</li><li>Demonstrated ability to make decisions and work under pressure Continuous improvement mindsetAbility to respond constructively and decisively in high-pressure or emotional situations and adapt positively to change</li><li>Ability to thrive in a dynamic, fast-paced work culture </li></ul>When you join our team:<ul><li>We’ll empower you to learn and grow the career you want.</li><li>We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.</li><li>As part of our global team, we’ll support you in shaping the future you want to see.</li></ul>The role being advertised is an existing vacancy.About Manulife and John HancockManulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit <a href="https://www.manulife.com/en/about/our-story.html" target="_blank" rel="noopener noreferrer">https://www.manulife.com/en/about/our-story.html</a>.Manulife is an Equal Opportunity EmployerAt Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact <a href="mailto:hr@manulife.com" target="_blank" rel="noopener noreferrer">hr@manulife.com</a>.Referenced Salary LocationCAN, Ontario - Full Time Remote<div><div><div><div><div><div><div><div><div><div><div><div><div><div>Working Arrangement</div></div></div></div></div></div></div></div></div></div></div></div></div></div>RemoteSalary range is expected to be between$59 100,00 CAD - $98 500,00 CADEmployees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact <a href="mailto:hr@manulife.com" target="_blank" rel="noopener noreferrer">hr@manulife.com</a> for the salary range for your location.Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact <a href="mailto:hr@manulife.com" target="_blank" rel="noopener noreferrer">hr@manulife.com</a> for more information about U.S.-specific paid time off provisions.We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our <a href="https://careers.manulife.com/global/en/talentacquisitionprivacystatement" target="_blank" rel="noopener noreferrer">personal information collection statement</a>.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...

DISCLAIMER