Forward-Deployed Engineer

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<meta><h3 style="margin:18px 0px 5px;padding:0px;font-family:" basel="" grotesk",arial,sans-serif;line-height:1.38;font-weight:600;font-size:14pt;text-indent:0px;text-align:start;"=""><b><strong style="white-space:pre-wrap;">Role Summary</strong></b></h3><p style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:0px;line-height:1.38;padding:0px;text-indent:0px;text-align:start;"=""><span style="white-space:pre-wrap;">As a Forward Deployed Engineer at ept AI, you will be embedded with strategic customers and will act as the technical front-line to deliver, integrate and operationalise our AI platform into their environments. You will partner with client stakeholders, ept AI product & engineering teams, and ept AI’s go-to-market teams to scope, build, deploy, optimise and scale solutions that deliver measurable business value. You will bridge business strategy and technical execution, ensuring our platform becomes an integral part of the customer’s operational workflow, not just a product installation.</span></p><h3 style="margin:18px 0px 5px;padding:0px;font-family:" basel="" grotesk",arial,sans-serif;line-height:1.38;font-weight:600;font-size:14pt;text-indent:0px;text-align:start;"=""><b><strong style="white-space:pre-wrap;">Key Responsibilities</strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:16px="" 0px;line-height:1.38;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Engage directly with enterprise customers (C-suite, product, sales, support leaders) to understand their business goals, bottlenecks and technical landscape, and define how ept AI’s platform can deliver differentiated value.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Lead the end-to-end deployment lifecycle for complex AI use cases: requirement discovery → solution design → rapid prototyping → production readiness → scalable rollout → ongoing optimisation.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Write, review and deploy production-grade code, data pipelines, APIs, and integrations (both on-premises and cloud) to embed our modular AI platform into customer workflows.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Work closely with ept AI’s product and engineering teams to feed back field insights, drive platform enhancements, prioritise feature requests, and contribute to our roadmap.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Serve as the trusted technical advisor for the customer, handling technical escalations, performance tuning, adoption metrics, security/compliance concerns and change management.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Enable adoption and ROI: define and track metrics of success (time-to-value, CSAT, support ticket reduction, incremental revenue, etc.), deliver training and documentation, and work with customer teams to drive long-term value realisation.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Support pre-sales and commercial activities: providing scoping support, technical demos, proof-of-value builds, and contributing to RFPs or statements of work when needed.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Travel regularly (domestic and/or international) to be onsite at customer locations as required by deployment rhythm.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Maintain strong customer relationships, ensure high satisfaction, retention and expansion opportunities, and act as an ambassador for ept AI’s brand and technical excellence.</span></li></ul><h3 style="margin:18px 0px 5px;padding:0px;font-family:" basel="" grotesk",arial,sans-serif;line-height:1.38;font-weight:600;font-size:14pt;text-indent:0px;text-align:start;"=""><b><strong style="white-space:pre-wrap;">Required Skills & Experience</strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:16px="" 0px;line-height:1.38;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Bachelor’s or Master’s degree in Computer Science, Engineering or related technical discipline (or equivalent practical experience).</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">5+ years of hands-on software engineering in enterprise environments; demonstrable experience building production systems (backend, data, integrations) in one or more languages (e.g., Python, Java, C#) and comfortable working with APIs, microservices, event-driven architectures and cloud platforms.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Experience with deploying or integrating enterprise-scale AI, ML, or data-driven platforms (ideally including natural language, agent-based workflows, or modular AI architectures).</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Strong ability to translate business/operational problems into technical solutions. Comfort bridging business stakeholders and engineering teams.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Experience in customer-facing roles (customer success, professional services, solutions engineering, or equivalent) where you’ve delivered measurable outcomes.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Excellent communicator—capable of engaging both executives and engineers; able to present value, trade-offs, timelines and technical architecture clearly.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Demonstrated ability to operate in ambiguous, fast-moving environments and handle multiple customer deployments in parallel, maintaining quality and customer satisfaction.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Willingness and ability to travel (up to ~50-70%) including customer site visits worldwide as needed.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Strong customer-oriented mindset, resilient under pressure, able to escalate, adapt and deliver.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">Experience working with enterprise security, compliance, data-governance, and integration into legacy systems is a plus.</span></li></ul><h3 style="margin:18px 0px 5px;padding:0px;font-family:" basel="" grotesk",arial,sans-serif;line-height:1.38;font-weight:600;font-size:14pt;text-indent:0px;text-align:start;"=""><b><strong style="white-space:pre-wrap;">What Success Looks Like</strong></b></h3><ul data-pattern="discCircleSquare" data-depth="1" style="font-family:" basel="" grotesk",arial,sans-serif;font-size:11pt;font-weight:400;margin:16px="" 0px;line-height:1.38;padding:0px="" 0px="" 32px;list-style-type:disc;"=""><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">You deliver first-line deployments that achieve time-to-value targets (e.g., first 90 days) and measurable business impact (e.g., support case reduction by X%, revenue uplift by Y%).</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">You build deep relationships within each customer, becoming the go-to technical partner, which raises renewal and expansion rates.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">You feed impactful, field-informed product enhancements into the ept AI roadmap, accelerating platform maturation and differentiation.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">You contribute to scaling our go-to-market model by developing reusable deployment patterns, internal best practices and playbooks for future customer engagements.</span></li><li style="font-size:11pt;margin:0px;line-height:1.38;text-align:start;"><span style="white-space:pre-wrap;">You represent ept AI professionally in front of customers, prospects and industry forums — reinforcing our reputation for technical excellence, trustworthiness and value-driven deployment.</span></li></ul>

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