Customer Support Representative – Part-time

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Job Description:

  • Responds to customer inquiries promptly, patiently and in a clear, friendly, and thoughtful manner
  • Handles inbound support across multiple channels, including phone, email, and chat, including real-time customer interactions.
  • Demonstrates proficiency in brand voice, product knowledge, and common issues
  • Uses product knowledge, critical thinking skills to research and troubleshoot customer issues effectively
  • Comfortable working with multiple web apps to enter, pull, and assess customer information as well as communicate to customers via voice mail, email, online chat or in-person communication
  • Demonstrated ability to work as an effective team member and comfortable working autonomously in an ambiguous, fast paced work environment
  • Consistently exhibit excellent written and verbal communication skills with customer and internal team members including a clear, professional, and easy-to-understand speaking voice.
  • Maintain excellent attention to detail when following and helping to maintain customer support documentation and procedures
  • Assist with outbound customer outreach and special projects as needed
  • Resolves high-volume requests with speed and accuracy.
  • Contributes to improving support efficiency by identifying common issues, suggesting updates, and helping maintain accurate knowledge base content.

Requirements:

  • High school diploma or equivalent required, preferably a bachelor's degree or additional education or training a plus
  • At least 1 or more years of customer service experience, preferably supporting software or SaaS solutions
  • Knowledge of Freshdesk or similar ticketing systems preferred
  • Comfortable using multiple web-based systems simultaneously
  • Familiarity with AI-assisted tools for response drafting, ticket tagging, or knowledge retrieval a plus.
  • Comfortable Knowledge of customer services ethics, principles, and procedures
  • Proficiency in administrative and documentation procedures
  • Reliable, with strong time management and accountability

Benefits:

  • Opportunities for career advancement and professional development.
  • Experience collaborating with a diverse, global team within a remote work setting.
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