Job Type
Full-time
Description
SUMMARY:
The Clinical Referral Coordinator provides customer service to DASCO’s referral sources and
their claimants/patients. This may include activities such as inbound/outbound call handling,
verifying insurance coverage, obtaining authorizations, securing and reviewing required
documentation, processing orders, completing follow-up and educating referrals and patients on
coverage, equipment, and supplies.
ESSENTIAL FUNCTIONS:
- Answers inbound phone calls, responds to inquiries in a thorough, accurate, timely
and courteous manner, completes outbound follow-up calls as needed.
- Accurately completes and/or updates new patient records; gathering all necessary
demographic, medical, insurance and other data as required per policy and
procedure.
- Completes insurance verifications and obtains prior authorizations in compliance
with reimbursement guidelines, customer rules, and DASCO policy and
procedures.
- Processes orders in a timely and accurate manner per all applicable policies and
procedures, schedules deliveries, provides confirmation to referral sources. Notifies
Team Lead or Manager of issues that hinder process, unsatisfied customers, or
any other significant negative customer service circumstance.
- Accurately and clearly documents all activity in patient records. Maintains privacy
of information in compliance with HIPAA and other applicable rules and regulations.
- Secures payment or arranges payment plan whenever the opportunity presents
itself.
- Works in partnership with Referral Intake, Branch, Sales Representatives and all
other DASCO departments to support overall customer service excellence.
- Works periodic reports as assigned to complete necessary follow-up, record keeping and other related department functions.
- Other duties as assigned by the Manager.
REQUIRED EDUCATION AND/OR EXPERIENCE:
- High School diploma or GED equivalent.
- Professional licensure or certification such as LPN/LVN, RT, RN
- Six months’ inbound customer service experience
PREFERRED EDUCATION AND/OR EXPERIENCE:
- Six months’ experience in healthcare/medical/insurance/DME customer service role
ADDITIONAL QUALIFICATIONS:
None.
COMPETENCIES:
Service / client focus
Detail-oriented
Flexibility
Results driven
Stress management
POSITION TYPE/EXPECTED HOURS OF WORK:
This is a full-time position, Monday through Friday, 8:00 a.m. to 5:00 p.m. and work at
home scheduling possible based on department need and individual performance.
SUPERVISORY RESPONSIBILITY:
This position has no supervisory role.
WORK ENVIRONMENT:
This job operates primarily in a professional office environment unless employee works
at home, and routinely using standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by
an employee to successfully perform the essential functions of this job.
The employee is typically required to sit; frequently stands, occasionally required to
climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift
and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific
vision abilities required by this job include both close and distance vision, color and
peripheral vision, depth perception and ability to adjust focus.
TRAVEL:
Travel is not typically required for this position.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required of the employee for this
job. Duties, responsibilities and activities may change at any time with or without notice.
EEO STATEMENT:
DASCO provides equal employment opportunities (EEO) to all employees and
applicants for employment without regard to race, color, religion, sex, national origin,
age, disability or genetics. In addition to federal law requirements, DASCO complies
with applicable state and local laws governing nondiscrimination in employment in every
location in which the company has facilities. This policy applies to all terms and
conditions of employment, including recruiting, hiring, placement, promotion,
termination, layoff, recall, transfer, leaves of absence, compensation and training.
DASCO expressly prohibits any form of workplace harassment based on race, color,
religion, gender, sexual orientation, gender identity or expression, national origin, age,
genetic information, disability, or veteran status. Improper interference with the ability of
DASCO’s employees to perform their job duties may result in discipline up to and
including discharge
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