Associate Client Support Consultant - Chat Team

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About the position

ADP is hiring an Associate Client Support Consultant for their Chat Team. This is a hybrid role, working 3 days in the office and 2 days from home, though this may vary during training. The role involves serving as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, and training their users on ADP technology. The primary goal is to help clients who have between 1-49 employees. The role requires comfort in a metrics-driven call center environment with a structured day, strong communication skills, and the ability to build rapport and trust with clients. The company emphasizes career advancement, award-winning training, world-class service guidelines, and an inclusive environment with a culture of collaboration and belonging.

Responsibilities

  • Help clients manage their business using ADP solutions, which could include troubleshooting and probing to resolve payroll issues.
  • Partner with multiple business units and teams for troubleshooting and delivering a seamless client experience.
  • Continually upgrade knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools.
  • Adhere to a daily schedule and organize to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons.

Requirements

  • At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
  • Ability to work overtime hours during peak seasons.
  • Military experience is also considered.

Nice-to-haves

  • A college degree is great but not required.

Benefits

  • Career advancement opportunities
  • Award-winning training
  • World-class service guidelines
  • Inclusive environment with a culture of collaboration and belonging
  • Best-in-class benefits start on Day 1
  • Focus on mental health and well-being
  • Company-paid time off for volunteering
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